Job Description

POSITION SUMMARY:

Jackson Family Wines is searching for an Estate Manager to lead our Los Olivos Brewer-Clifton and Cambria team. Brewer Clifton and Cambria are multigenerational, family-owned estates that produce wines with authenticity and exceptional pedigree. Successful candidates should possess strong leadership and team management skills, a proven track record for meeting/exceeding sales goals, and the ability to create and execute memorable guest experiences. They should also demonstrate strong managerial skills and an ability to recruit and train top talent within the Direct-to-Consumer channel.

ESSENTIAL FUNCTIONS/DUTIES:

• Manages all aspects of tasting room operations: sales plans, initiatives, customer service, inventory accuracy, cash reconciliation, shipping orders, profitability, staff hiring, training and development, and local hospitality events.
• Provides clearly communicated performance goals and manages estate team’s direct selling initiatives via email, phone, and text.
• Coaches and develops Estate team members to represent the highest level of expertise available in the wine industry with an emphasis on customer service, wine education, hospitality, and sales skills.
• Monitors sales trends and budgets, adjusting business strategies as needed to meet/exceed revenue targets and profitability goals.
• Promotes the winery and develops solid client base of top-tier collectors by planning and executing events and outreach strategies, which may include travel away from the Estate.
• Manage all Trade appointments to ensure they are booked, confirmed and executed efficiently and professionally.
• Works at events to direct staff and outside vendors and ensure events are executed in an efficient manner; expedites solving all problems and emergencies.
• Evaluates effectiveness of programs by performing periodic reviews and regularly auditing customer feedback.
• Executes hospitality events and visitor programs in a manner that is well-organized, within budget and consistent with winery image.
• Partners with Brand Marketing Teams and all other cross-functional teams in annual budget planning process to establish case volume and revenue sales targets.
• Provides ideas and support for development of retail advertising and annual promotional plans.
• Directly manages team of Direct to Consumer employees including Estate Assistant Manager (when applicable), Lead Estate Hosts, Direct Sales Associates (when applicable), Bussers and Greeters.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

• 3+ years related experience in retail, sales, or tasting room management.
• Proven track record in direct sales, leading and growing the business.
• Able to work a flexible schedule including weekends.  
• Competency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to utilize Point of Sales software and ERP software as needed.
• Knowledge of merchandising wine and non-wine items.
• Must be fluent in English.

Physical Requirements

• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly. 

WAGE TRANSPARENCY: The annual salary for this role ranges from $70,000 - $80,000. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.