Job Description

Our Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family’s unique story and guiding guests on a captivating journey through our Hartford Court wines.

As a Tasting Room Host at Hartford Court, you will:

• Cultivate a positive, upbeat team dynamic
• Prioritize genuine hospitality and exceptional customer service
• Foster a passion for wine, with a hunger for continuous education
• Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment

ESSENTIAL FUNCTIONS/DUTIES:
Include (but are not limited to)

• Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
• Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
• Process orders accurately within POS system; pack & fulfill customer orders
• Maintain accurate customer information & update POS as needed
• Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
• Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
• Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
• Uphold confidence & comfortability speaking to varying group sizes and VIPs
• Employ technological savvy; troubleshoot issues as needed
• Wash & polish glassware; restock glassware & inventory items
• Clean & maintain Tasting Room aesthetic as intended
• Utilize organizational skills, attention to detail, & the ability to follow through on projects
• Assist with printing menus & collateral
• Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
• Uphold professional appearance, demeanor, & enthusiasm
  
  

JOB REQUIREMENTS:Essential Skills, Experience, and Education

• Must be 21 years or older
• Working weekends is a must
• Experience within the hospitality or food and beverage industry
• Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
• High School Diploma

Physical Requirements

• Ability to lift and carry 50 lbs.
• Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays
• Ability to sit bend, stoop, twist and walk for prolonged periods of time

WAGE TRANSPARENCYThe base pay for this role ranges from $19.52 - $27.80 per hour. Compensation will be determined by candidate experience, skills, and location. Hartford Family Winery is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.