Job Description

Estate Ambassador - Providing Luxury Hospitality Experiences

Joseph Phelps Vineyards, renowned for producing world-class wines, seeks a passionate and dedicated Estate Ambassador to join our dynamic team. We are committed to excellence in every aspect of our operation, from grape growing and winemaking to sales and, most importantly, hospitality. If you share our values of excellence, growth, respect, and gratitude, and are committed to providing exceptional guest experiences, we invite you to become part of the Joseph Phelps family.

As an Estate Ambassador, you will be the face of Joseph Phelps Vineyards, creating memorable and luxurious brand experiences for our guests. You will achieve this by delivering unparalleled customer service and showcasing our exceptional wines and winery estate.

SUMMARY:

The Estate Ambassador is responsible for conducting elevated tastings and promoting the sale of wine and non-wine products at our Home Ranch. This role involves managing purchasing transactions (including ship sales, daily cash operations, and wine club enrollments), demonstrating expertise in Commerce 7 and Tock software, and supporting hospitality special events both on and off-premises.

DUTIES AND RESPONSIBILITIES:

Create Exceptional Guest Experiences (70%):

Efficient Service Support (30%):

Requirements

Professional experience & know how:

• 3-5 years of experience in the hospitality industry, with a focus on luxury service.
• Proven public speaking and facilitation skills, with the ability to engage large groups.
• Exceptional active listening skills, with the ability to understand and respond to diverse guest needs.
• Excellent interpersonal skills, with the ability to lead, follow, and collaborate effectively.
• Self-motivated with the ability to identify and resolve issues independently.

Personal & interpersonal skills:

• Highly developed organizational, time management, and communication skills.
• Ability to multitask, work independently, and thrive in a fast-paced team environment.
• Exceptional communication skills and the ability to lead and motivate others.
• Ability to foster team dynamics and synergy across departments, optimizing resource potential.

Benefits

Wine discounts

NOTICE: Joseph Phelps Vineyards collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Joseph Phelps Vineyards is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.