Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.  

About the role:

Serve guest needs by providing exceptional knowledge of Food & Beverage menu items as well as information regarding preparation methods./食事・ドリンクメニューの提供方法に熟知し、卓越した知識をもってサービスすることによって顧客のニーズに応える。

What you will do:

People Functions
ピープルファンクション

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. 同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. EmPactに定めるフォーシーズンズ服務規律と行動規範カテゴリー1およびカテゴリー2の遵守および遂行
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. ゲストのニーズを予測し、ゲストの問い合わせ、または問題に応対する。。
• Assist in other areas of the department as needed. /必要に応じ、部署の他の領域も手伝う。

Product Functions
プロダクトファンクション

• Describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the F&B Outlet; communicate guest orders including any special needs or requests to the chef and bartender using the Hotel’s point-of-sales system; check completed orders with the guest’s original order; Serve the guests in a timely manner. 食事・ドリンクメニューをゲストに説明する。各商品の原産地、味、提供方法を興味をそそるよう活き活きと説明する。レストランで提供する料飲の知識を維持する。特別なニーズやリクエストを含めて、ゲストの注文をPOSシステムを使ってシェフ、バーテンダーに伝える。準備のできた注文内容とゲストの注文が合っていることを確認する。適切なタイミングでゲストにサービスをする。
• Following FS standards. /FSスタンダードの遵守
• Breakdown, clean and set-up of tables and drink stations. テーブル、ドリンクステーションの片付け、清掃、セットアップを行う。

• Perform any additional duties as assigned by Outlet Manager. / その他アウトレットマネージャーが指示する業務を行う。

Profit Functions/
プロフィットファンクション

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. 適切かつ正確にゲストの会計をする。現金およびクレジットカード支払いの処理、Voidしたチェック、無料サービス品の適切な決済処理。
• Be mindful of spoilages. /腐敗に注意する。

What you bring:

High School education or equivalent experience/高校卒業もしくは同程度

Preferably two years F&B service or related work. F&Bサービス、または関連職務の2年の経験を有することが望ましい。

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance

• Define contribution benefit

• Yearly health checks up

Schedule & Hours:

• 40 working hours per week.

• 10 days off every month except February　（9 days）