Job Description

The ESIS Senior Recovery Representative is responsible for managing workers’ compensation recovery files, supporting subrogation efforts, and coordinating with internal and external stakeholders to advance claim resolution. This role requires strong analytical skills, sound judgment, and the ability to manage a high-volume caseload while maintaining accurate records, meeting service expectations, and supporting recovery objectives.

Reporting Structure

This position reports directly to the RSI Manager/Supervisor within the Workers’ Compensation Subrogation unit.

Key Responsibilities

Technical and Quality File Handling

• Maintain high-quality recovery file handling, with a target average quality review score of 90% or higher.
• Maintain diaries to ensure no item exceeds 30 days from the current date.
• Apply fees to recoveries accurately and consistently, with a target success rate of 95% or higher.
• Maintain a closing ratio of at least 100%.
• Index all emails and attached documents into the claim system within 5 business days of receipt, with a target compliance rate of 90% or higher.
• Complete preliminary reviews of all new referrals within 5 business days of assignment.
• Contribute to RSI’s overall revenue and recovery goals.
• Maintain accurate data entry and billing records.
• Develop proficiency in claims and subrogation management systems.

Strategic Case Management and Stakeholder Relations

• Maintain professional business relationships with key internal and external contacts.
• Identify efficient case handling approaches to support timely file closure and settlement where appropriate.
• Direct investigations, evaluate third-party liability, pursue subrogation recoveries, and negotiate settlements for workers’ compensation and/or AGL claims across multiple jurisdictions.
• Manage litigated files and coordinate with subrogation counsel as appropriate.
• Follow through on promise-to-pay cases after settlement has been reached.
• Respond promptly and professionally to client and Account Executive inquiries.
• Provide accurate and timely claim review status reports to relevant stakeholders.
• Participate in claim reviews with claim staff as requested.

Customer Service

• Follow recovery instructions and established service protocols on an account-by-account basis.
• Provide thoughtful and timely responses to management and customer inquiries.
• Participate in claim reviews as directed by management.
• Provide training and knowledge sharing to ESIS/Chubb staff as requested by RSI Management.
• Develop and maintain strong business relationships with key clients, claim staff, and Account Executives.
• College degree and state licenses preferred.
• 5 to 7 years of experience handling workers’ compensation claims.
• Prior experience in workers’ compensation claims handling, subrogation, or recovery services strongly preferred.
• Familiarity with subrogation billing systems and claims management platforms.
• Strong analytical, organizational, and time management skills with the ability to manage a high-volume caseload.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, brokers, and carriers.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Client-focused mindset with a commitment to delivering strong service outcomes.
• Collaborative approach with adaptability and a continuous improvement mind set.
• High degree of personal accountability and professional integrity.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

The pay range for the role is $57,000 to $83,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.