Job Description

ESIS is seeking an experienced Auto, General & Liability (AGL) Claims representative for the Tampa, FL office. The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the ESIS team.

Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.

Duties include:

• Work independently with limited supervision to receive assignments, review claim and policy information, and determine policy obligations as appropriate for the line of business.
• Contact, interview, and obtain statements (recorded or in person) from insured parties, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant individuals to gather necessary claim information.
• Arrange for appraisal of damaged property.
• Review and evaluate property damages.
• Assess facts obtained during investigations to determine the extent of liability and the company’s obligations under the policy contract.
• Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
• Set reserves within authority limits and recommend reserve changes to the Team Leader.
• Review the progress and status of claims with the Team Leader, discuss challenges, and recommend solutions.
• Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
• Assist the Team Leader in developing improved methods for handling claims.

• Settle claims promptly and fairly.

• Minimum of three years of claims handling experience, demonstrated through career progression within the company or a similar organization.
• Proven ability to work independently with minimal supervision from a Team Leader.
• Advanced technical knowledge of claims handling processes and terminology.
• Excellent negotiation skills.
• Strong communication and interpersonal skills for effective interactions with claimants, customers, insured parties, brokers, attorneys, and other stakeholders regarding losses.
• In-depth knowledge of the company’s products, services, coverages, and policy limits, as well as a thorough understanding of claims best practices.
• Comprehensive understanding of applicable state and local laws relevant to the line of business managed.
• Exceptional customer service skills.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.