Procter & Gamble

ESG Services Operations Manager

Procter & Gamble  •  176k/yr  •  Republic of Poland (Onsite)  •  4 hours ago
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Job Description

Job Location

Warsaw

Job Description

Leads and continuously improves the end-to-end service delivery for a Service or critical business process on a regional or global level or for a small application platform. Has an in-depth understanding of the service and business and ensures that the support model and other operational requirements such as SLAs and OLAs with customers and partners meets the customer expectations. Delivers operational excellence through leveraging different practices such as ITIL and SRE. Continuously looks for opportunities to drive efficiencies through standardization, automation and simplification. Leads the crisis management activities for complex and high impact outages. Accountable for all aspects of service delivery including overall quality of service, service transition, vendor management and service level management.

Responsibilities

  • Ensure on track for all KPIs
  • Manages Vendor contracts and their performance tracking
  • Manages Service Level Agreements and internal OLA'
  • Drives continuous improvement for the applications
  • Drives training and ensures job aids completeness and correctness
  • Drives incident reduction and on time resolution
  • Drives UX improvement

Job Qualifications

  • Very good communication and collaboration skills; the ability to communicate in business English is essential
  • Strong analytical, problem-solving skills
  • Able to work both independently and with a team depending on assignment.
  • ITIL qualification is an advantage
  • Application Management skills and experience is an advantage.
  • Vendor Management skills and experience is an advantage.

Job Schedule

Full time

Job Number

R000157590

Job Segmentation

Entry Level

Starting Pay / Salary Range

14,700.00 / month

Procter & Gamble

About Procter & Gamble

P&G was founded more than 185 years ago as a soap and candle company. Today, we’re one of the world’s largest consumer goods companies and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®.

The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers.

There is no single equation for success at P&G, because no two P&G people or careers are alike. Just as we strive to deliver a superior consumer experience, we aim to deliver a superior employee value equation as well. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world.

Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from Day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Cincinnati, Ohio
Year Founded
Unknown
Website
pg.com
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