Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, current or future, to be considered.

This role is required to be ONSITE in Malvern, PA with a Hybrid schedule.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow.

On the leading edge: We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust.

What you’ll do: The Escrow Specialist is responsible for the administration, analysis, and reconciliation of escrow accounts associated with commercial loan portfolios. This role ensures accurate collection, disbursement, and monitoring of escrow funds related to taxes and other obligations, while maintaining compliance with regulatory and internal policy requirements.

Key responsibilities include:

• Manage escrow account setup, maintenance, and monitoring across loan portfolios
• Perform escrow analyses to ensure adequate funding for tax and other obligation requirements
• Process disbursements of property taxes and other escrow-related obligations
• Reconcile escrow balances and investigate discrepancies, shortages, or overages
• Monitor exception reports and resolve aged escrow items (e.g., unpaid taxes or other outstanding obligations)
• Coordinate with borrowers, taxing authorities, and internal teams to ensure timely processing
• Ensure compliance with regulatory requirements and internal procedures
• Maintain accurate system records and audit-ready documentation
• Support KPI reporting and portfolio performance analysis

What do you need?

• 3-5+ years of experience in Loan Operations: (escrow, servicing, or related functions preferred)
• Strong understanding of escrow processes, including tax and obligation tracking
• Ability to perform escrow analysis calculations (shortage/surplus, projections)
• Knowledge of loan servicing systems and escrow-related GL impacts
• Experience identifying and resolving reconciliation breaks and exceptions
• Familiarity with property tax cycles and obligation disbursement timelines
• Strong organizational skills with the ability to manage high-volume workflows
• Analytical mindset with attention to detail and accuracy in financial data
• Ability to communicate effectively with internal teams and external partners

Technology Skills:

• Knowledge of core banking/loan servicing systems (IBS Insight preferred)
• Familiarity with Salesforce or similar workflow/case management tools
• Proficiency in Microsoft Office, especially Excel (pivot tables, reconciliations, tracking logs)
• Experience with reporting tools and data extracts
• Working knowledge of AI tools (CoPilot, ChatGPT) for workflow efficiency and data validation

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.