Job Description

Job Location: Natick, MA 01760,

Position Type: Full Time,

Salary Range: $54,034.00 - $81,665.00 Hourly,

Job Shift: Day,

Job Category: Admin - Clerical, Position Description

Title: Escrow & Insurance Portfolio Specialist

Department: Loan Servicing

Reports to: AVP, Loan Servicing Manager

Supervises: None

Classification: Non-exempt

Date Prepared: September 21, 2026

Summary / Objective

The Escrow & Insurance Portfolio Specialist is responsible for administering escrow and insurance servicing functions throughout the life of the loan in accordance with established policies, procedures, internal controls, and applicable regulatory requirements. This role ensures accurate collection, disbursement, and analysis of escrow funds, while maintaining proper insurance coverage and tracking requirements in accordance with loan agreements and regulatory standards. The position requires strong attention to detail, deadline management across daily/monthly/annual cycles, and thorough documentation to support audit readiness. The initial training period will be on-site. After the initial training period, time to be determined, this is a hybrid role.

Experience & Education Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Two (2) years of mortgage/loan servicing experience preferred, with emphasis on escrow and/or insurance administration
• Working knowledge of escrow analysis, PMI, property tax disbursement cycles, hazard, builders’ risk, liability, and flood insurance tracking.
• Demonstrated ability to manage time-sensitive exceptions, meet deadlines, and maintain accurate documentation

Essential Job Functions

• Manage and maintain escrow accounts for real estate and commercial loans
• Perform escrow analyses, including annual and periodic reviews
• Process escrow disbursements for taxes, insurance, and other obligations
• Review insurance documents for accuracy, coverage limits, and proper endorsements
• Track and monitor non-escrowed tax accounts to ensure timely payment and compliance
• Track and follow up on expiring, insufficient, or missing insurance policies
• Coordinate force-placed flood insurance when coverage is insufficient or lapses
• Oversee insurance transitions on construction loans, including conversion from Builder’s Risk and liability coverage to permanent hazard insurance upon project completion
• Administer and monitor flood insurance compliance in accordance with regulatory requirements
• Review flood determinations and ensure appropriate coverage is in place for loans located in Special Flood Hazard Areas (SFHAs)
• Verify flood insurance policies meet minimum coverage requirements, including proper naming of lender/loss payee and coverage amounts
• Track flood insurance expirations and ensure timely renewal and compliance
• Issue and monitor required borrower notifications related to flood insurance requirements
• Manage and track Private Mortgage Insurance (PMI), including monitoring eligibility and cancellation requirements
• Respond to borrower inquiries related to escrow, insurance, PMI, and tax tracking
• Work closely with internal departments (Commercial Lending, Commercial Loan Support, Lending Compliance, Credit Administration)
• Comply with all applicable federal, state, local laws and regulations, as well as adhere to established timelines and department workflow expectations.
• Assist with audits, reporting, and quality control reviews

Qualifications: Required knowledge, skills & abilities:

• Working knowledge of escrow servicing practices, property tax disbursement cycles, and escrow analysis requirements
• Understanding hazard and flood insurance servicing requirements, including flood determinations, worksheets, invoices, and map-to-policy verification
• Strong attention to detail with the ability to validate calculations, invoices, and disbursement accuracy
• Ability to interpret and resolve exception reporting across daily, monthly, quarterly, and annual servicing cycles
• Strong organizational skills with the ability to prioritize effectively and meet time-sensitive deadlines
• Effective written and verbal communication skills, including vendor coordination and internal collaboration
• Proficiency in Microsoft Office (Excel, Outlook, Word) and servicing platforms
• Ability to exercise sound judgment, identify servicing risk, and escalate issues appropriately

Physical Demands and Work Environment

• Ability to use standard equipment such as computers, phones, and photocopiers
• Requires manual dexterity and sitting and standing for longer periods of time
• Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore required.