Job Description

Real Life. Real Importance.

What you’ll do:

You’re the glue that holds real estate transactions together and makes them happen. Supporting the closing representative and working with agents, buyers, sellers, lawyers, lenders, surveyors and others, you collect, organize and process all the necessary documentation to ensure the closing gets completed on time and with a minimum of stress. Details matter. You make sure documents are filed and checks are written after closing. When something isn’t right – paperwork is incomplete or a detail is wrong – you know how to fix it. Agents and their clients appreciate your friendliness and expertise. People depend on you to deliver. And you do.

Who you are:

• Patience personified, able to handle the pressing needs of agents, buyers and sellers in a calm, friendly and empathetic way that gives them confidence and puts them at ease.
• Organization guru, paying attention to and tracking each and every detail, and knowing how to assemble all the puzzle pieces into a single, complete, error-free and understandable package.
• Devoted to detail, discovering missing, incorrect or incomplete items, bringing them to the attention of agents, buyers and sellers, and pursuing solutions with dogged determination.
• Multi-tasker, being able to work in a fast-paced environment, processing a large number of contracts simultaneously under deadline pressure.
• Strong communicator, with good written and verbal skills; your ability to read people and understand their personality enables you to deliver both good and bad news in a sensitive way.
• Professional demeanor, creating a positive image for the company through your appearance, performance and relationship with colleagues and customers.

Your responsibilities:

• Reliable supporter: Providing outstanding assistance to the closing representative, so that sales go smoothly and we retain their business through white glove service.
• Document processor: Preparing loan documents for signing, including vesting amendments when applicable, present loan documents and other records for signing and returning loan documents to lender after signing and following up on funding conditions.
• Insightful advisor: Reviewing the real estate purchase contract, making sure it is complete and requesting any missing information; performing a preliminary audit and determining or obtaining any necessary items to clear a title; preparing estimated closing statements for officer to review.
• Deal finisher: Maintaining the files, recording the appropriate documentation, and sending checks once the closing is complete and transmit documents to the lender.
• Relationship and business builder: Establishing and maintaining relationships with industry players that encourage them to choose us their first choice for escrow processing.

Qualifications

What we want you to have:

• Experience: One to four years of escrow processing experience (based on the team this position will support).
• Computer skills: Proficiency with Microsoft Office suite.

• Communications skills: Strong written and verbal skills to clearly keep agents, buyers, sellers and all other parties up to date with the process and work with them to resolve issues.

What we’d like you to have:

• Real estate industry experience in the areas of title, escrow, real estate or property management.
• Knowledge of front- and back-end processing procedures.
  

We are proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance

• All employees receive access to LinkedIn Learning

• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups