Job Description

Escape of Water Specialist

Application Deadline: 31 July 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

What will your day look like:

• Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• Adapting to a new style of working with video calls, scope building and direct contact with policy holders via "live chat"
• Composing professional and informative letters and other written correspondence
• Ensuring compliance with our contractual and regulatory requirements
• Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
• Reviewing insurance policy wordings to establish if a claim is covered
• Managing and reviewing diaries in a timely manner
• Issuing payments to policyholders and suppliers for settlements
• Contributing to a happy team working environment

Knowledge and Abilities:

• High-level of experience in Escape of Water Claims
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan