Job Role
• Working towards resolution of customer concerns and closing loop with customers
• Attending cases which are from MD’s Desk / Other Senior Management of the Organization
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases
• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.
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Requirements
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Has sound process / product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
