Job Description

We are seeking a highly experienced Salesforce Project Manager to lead enterprise-scale Salesforce delivery programs. The role involves managing delivery governance, driving enterprise PMO practices, executing gate-based delivery methodologies, and ensuring successful end-to-end project execution across multiple teams and stakeholders.

Key Responsibilities

• Lead and manage end-to-end Salesforce delivery across large-scale enterprise programs

• Own delivery governance including status tracking, reporting, and risk management

• Implement and manage enterprise PMO practices and standards

• Drive gate-based delivery methodology (Discovery, Design, Build, Test, Deploy, Hypercare)

• Manage project scope, timelines, budget, and resource allocation

• Facilitate steering committee meetings and executive reporting

• Ensure alignment between business stakeholders, architects, and delivery teams

• Manage RAID logs, and mitigation plans

• Oversee UAT, production deployment, and post-go-live support

• Drive continuous improvement in delivery processes and governance models

Governance & PMO Responsibilities

• Define and enforce delivery governance frameworks

• Manage project dashboards, KPIs, and reporting cadence

• Ensure compliance with organizational PMO standards

• Conduct project health checks and audits

Manage stakeholder communication and escalation management

Required Skills (Must-Have)

• Salesforce program delivery and governance experience (Mandatory)

• Enterprise PMO and program management experience (Mandatory)

• Gate-based delivery methodology experience (Mandatory)

• Strong experience in Agile/Scrum and Hybrid delivery models

• Experience managing multiple cross-functional teams

Salesforce Expertise

• Strong understanding of Salesforce platforms (Service Cloud preferred)

• Experience working with Omni-Channel and Service Cloud delivery programs

• Ability to align technical architecture with delivery planning

Certifications

• PMP / PRINCE2 Certification (Mandatory)

• Certified Scrum Master (Preferred)

• Salesforce Certifications (Preferred)

Experience

• 18+ years of IT experience

• 10+ years in project/program management roles

• Proven experience managing enterprise Salesforce implementations

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.