Job Description

A Salesforce Data Cloud Solution Consultant is responsible for designing, implementing, and optimizing enterprise-scale customer data solutions using Salesforce Data Cloud. The role focuses on data ingestion, unification, identity resolution, segmentation, and activation to enable Customer 360, personalization, AI-driven insights, and cross-cloud use cases.

This position acts as a bridge between business strategy, data architecture, and Salesforce execution, working closely with stakeholders across Marketing, Sales, Service, IT, and Analytics teams.

• Key Responsibilities

• 1. Business Consulting & Use Case Definition

• · Participate & lead business requirement workshops to understand customer data use cases (Customer 360, personalization, analytics, AI).

• · Translate marketing, sales, service, or analytics requirements into Salesforce Data Cloud–enabled solutions.

• · Define success metrics and KPIs to demonstrate business value and ROI from Data Cloud implementations.

• 2. Data Cloud Architecture, Configuration & Integration

• · Design and implement Salesforce Data Cloud architectures, including Data Streams; Data Model Objects (DMOs); Data Lake Objects; Calculated Insights; Segmentation and Activation Targets

• · Configure data ingestion pipelines from Salesforce and external systems.

• · Implement identity resolution and deduplication strategies to create unified customer profiles.

• · Integrate Salesforce Data Cloud with: Sales Cloud; Service Cloud; Marketing Cloud; Experience Cloud; External platforms (data warehouses, marketing tools, etc.)

• · Enable real-time and batch data activation for downstream systems and channels.

• · Support API-based integrations and middleware tools (e.g., MuleSoft).

• 3. Data Governance, Security & Quality

• · Define and enforce data governance, consent management, and compliance (GDPR, regional privacy standards).

• · Implement data quality checks, harmonization rules, and monitoring processes.

• · Ensure scalability, performance, and best-practice alignment for enterprise data workloads.

• 4. Delivery, Enablement & Optimization

• · Support POCs, pilots, UAT, and go-live activities for Data Cloud initiatives.

• · Perform system health checks and continuously optimize data models and activation strategies.

• · Contribute to internal assets and thought leadership.

Required Skills & Qualifications

Core Data Cloud Skills

· Hands-on experience with Salesforce Data Cloud

· Strong knowledge of: Data modeling & harmonization; Identity resolution; Segmentation & Calculated Insights; Data activation across channels

· REST/SOAP API integrations

· Experience integrating with Salesforce clouds and external data platforms

· Familiarity with ETL/ELT patterns and data pipelines

· Exposure to MuleSoft or integration middleware (preferred)

Consulting & Soft Skills

· Strong requirement-gathering and stakeholder management skills

· Ability to translate business goals into scalable data architecture

· Excellent communication and presentation skills

· Client-facing consulting experience preferred

Experience & Certifications

· 5–10+ years of Salesforce, CRM, or data-platform experience

· 2+ enterprise Data Cloud / CDP implementations preferred

Certifications (Highly Preferred)

· Salesforce Certified Data Cloud Consultant

· Salesforce Platform Administrator

· Marketing Cloud or AI/Einstein certifications (nice to have)

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.