Job Description

Key Responsibilities

Salesforce Administration

• Configure and customize Salesforce including:
  • Standard & custom objects
  • Fields, page layouts, record types
  • Validation rules and security settings
• Manage user access, roles, profiles, and data security
• Perform regular data maintenance activities including mass data uploads, data cleansing, and deduplication

Automation & Process Optimization

• Design, implement, and maintain declarative automation using:
  • Flow (Lightning Flow)
  • Approval Processes and business rules
  • Workflow Rules (legacy where applicable)
• Continuously identify opportunities to streamline and optimize business processes

Development & Customization

• Develop custom solutions using:
  • Apex
  • Visualforce
  • Lightning Web Components (LWC)
• Build and enhance applications to meet evolving business needs

Integration

• Integrate Salesforce with external systems using:
  • REST APIs
  • SOAP APIs
• Ensure reliable and secure data exchange across platforms

Reporting & Analytics

• Develop and maintain reports and dashboards
• Provide actionable insights to support business decision-making

Support & Troubleshooting

• Provide day-to-day Salesforce support to end users
• Troubleshoot and resolve system issues, bugs, and performance bottlenecks
• Ensure high system availability and user satisfaction

Qualifications & Experience

• Experience: 3–5+ years of hands-on Salesforce experience

• Certifications: Salesforce Administrator and/or Developer certification preferred

• Strong knowledge of:

  • Salesforce administration (user management, data management, security, reporting)

  • Declarative tools (Flow, Approval Processes)

  • Apex, Visualforce, and LWC

  • Salesforce integrations (REST/SOAP APIs)

Technical Skills

• Proficiency in data handling and analysis:

  • Excel (VLOOKUP, filters, deduplication)

• Experience with debugging and performance tuning

• Strong understanding of Salesforce platform capabilities and limitations

Behavioral Competencies

• Strong analytical and problem-solving abilities

• Excellent communication and stakeholder management skills

• Ability to clearly explain technical concepts to non-technical users

• Self-driven with the ability to work independently

• Effective at managing multiple priorities and deadlines

Nice to Have (Optional)

• Experience in enterprise Salesforce implementations

• Exposure to CI/CD deployment processes

• Experience working in global or client-facing environments

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.