Need Salesforce Business Analyst who acts as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions effectively meet business needs. The role involves requirement gathering, process analysis, functional design, user acceptance testing, and continuous optimization of Salesforce applications. He should have minimum experience of 6 years in Salesforce BA role with overall 12 years' experience
Key Responsibilities & Skills
Expertise in Salesforce business processes: Lead-to-Opportunity, Lead-to-Order, Lead-to-Order-to-Service, Case Management, Campaign Management, Journey Maps.
Strong understanding of Salesforce Sales Cloud and Service Cloud; working knowledge of Marketing Cloud.
Conduct independent discovery workshops with business stakeholders to gather requirements leveraging appropriate framework to elicit requirements holistically.
Proficiency in Agile methodology, including running SCRUM ceremonies.
Excellent whiteboarding, diagramming, and documentation skills.
Hands on Experience in writing -Epics, detailed user stories independently, Functional Specifications, Business Requirement Document. Creating Business process diagrams on Visio/Lucid/any other industry known tools.
Strong verbal and written communication skills.
Ability to own deliverables end-to-end and work independently.
Work with technical teams to ensure solutions are feasible and align with Salesforce best practices.
Develop test plans and conduct user acceptance testing (UAT) to ensure solutions meet business requirements.
Provide training to end-users on new Salesforce features and functionalities.
Stay updated on Salesforce releases and new features to recommend improvements.
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.
Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.
To know more, visit us at www.zensar.com.
