Job Description

We are seeking a highly skilled Salesforce FSL Lead to drive the solution design, development, and evolution of Field Service Lightning capabilities on our ESaaS Salesforce platform.
The ideal candidate has deep experience in FSL architecture, mobile workflows, optimization, complex scheduling, and integrations, and can guide both functional and technical teams toward scalable, compliant, multi‑org enterprise solutions.

This role partners closely with architects, developers, product owners, and operations teams to ensure FSL is robust, efficient, extensible, and aligned with ESaaS platform standards

A. FSL Architecture & Solution Design
Lead end‑to‑end design of FSL service processes, scheduling, workflows, and mobile experiences.
Architect scalable solutions including Service Territories, Work Types, Work Orders, Service Appointments, Skills, Inventory, Asset Management, and mobile offline features.
Define FSL data models, dispatching logic, optimization rules, and performance considerations.
Align all designs with ESaaS multi‑org strategy, platform patterns, and governance frameworks.

B. Platform Development & Technical Leadership
Oversee development of Apex, LWC, triggers, integration services, platform events, and orchestration flows related to FSL.
Ensure platform components follow best practices, reusability standards, source‑driven DevOps, and ESaaS architectural guidelines.
Guide technical teams during story grooming, solution shaping, and effort estimation.

C. Field Operations & Mobile Experience
Design and optimize FSL Mobile configurations including layouts, permissions, offline sync settings, and technician workflows.
Support business processes such as job dispatching, resource availability, time sheets, parts/consumables, and on‑site data capture.
Collaborate with field teams to identify process improvements and deliver better mobile performance and usability.

D. Integrations & Data Orchestration
Lead integration design with ERP, Inventory, IoT, GIS, Telemetry, Workforce Management, or other field‑operations systems.
Work with integration teams on REST/SOAP APIs, MuleSoft/Boomi/ETL, and event‑driven patterns.
Oversee data migration, data quality, and sync logic for FSL‑related objects.

E. Governance, Compliance & ESaaS Standards
Enforce naming conventions, development patterns, configuration templates, and documentation standards.
Align deployments with ESaaS platform governance for permissions, roles, data sharing, security, and compliance.
Participate in architecture review boards and change control processes.

F. Leadership, Mentoring & Stakeholder Engagement
Mentor developers, admins, and junior consultants on FSL capabilities and best practices.
Collaborate with Product Owners and SMEs to refine requirements and solution options.
Act as the primary point of contact for FSL roadmap, releases, and platform enhancements.
Educate stakeholders on new features, optimizations, and industry best practices.

Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience.
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.