Job Description

As a Senior Salesforce Technical Architect, you will be the trusted technical advisor and leader for our complex Salesforce ecosystem, with a primary focus on B2B Commerce and CPQ (Revenue Cloud). You will be responsible for designing and delivering scalable, secure, and high-performing solutions that seamlessly unify the customer's journey from product discovery and configuration to quote, approval, and order fulfillment. This role demands a blend of deep platform expertise, strategic thinking, and exceptional communication skills.

Key Responsibilities
1. Solution Architecture & Design (40%)
Lead the end-to-end architecture for large-scale, complex implementations involving Salesforce B2B Commerce and CPQ/Revenue Cloud.
Design holistic solutions that create a seamless flow between commerce storefronts, product catalogs, quoting engines, and backend ERP/CRM systems.
Develop comprehensive Technical Architecture Documents (TAD) and Solution Design Documents (SDD) that address complex business processes like guided selling, multi-tier pricing, approval workflows, and subscription billing.
Architect for high-volume transactions, data synchronization, and performance optimization across the integrated landscape.
Evaluate and govern the selection of AppExchange packages and custom solutions.
2. B2B Commerce & CPQ/Revenue Cloud Leadership (30%)
Provide expert guidance on B2B Commerce platform capabilities, including data models, tax/payment integrations, and custom storefront development.
Architect complex product and pricing models in CPQ, including multi-attribute pricing, usage-based pricing, and advanced discounting structures.
Design solutions for quote-to-cash processes, integrating with contract management and subscription billing systems.
Define the migration and growth strategy for the commerce and CPQ platforms, ensuring they scale with business needs.
Serve as the ultimate technical authority on best practices for B2B Commerce and CPQ.
3. Technical Strategy & Governance (20%)
Establish and enforce technical standards, development best practices, and security protocols for the entire Salesforce platform.
Lead technical governance forums, including architecture review boards and code review sessions.
Mentor and upskill a team of developers and solution architects on advanced commerce and CPQ concepts.
Manage the technical roadmap and drive initiatives to reduce technical debt and improve platform health.
4. Stakeholder Collaboration & Integration (10%)
Collaborate with business stakeholders, product managers, and VPs of Sales/Marketing to translate complex business requirements into a coherent technical vision.
Architect and oversee the implementation of critical integrations with ERP (e.g., SAP, Oracle), CRM, and other enterprise systems using middleware (e.g., MuleSoft) and APIs.
Clearly articulate technical trade-offs, solution options, and architectural decisions to both technical and executive audiences.
Required Qualifications & Experience
Experience: 8+ years of hands-on experience in the Salesforce ecosystem, with at least 3+ years as a Technical Architect or Lead Architect on complex, integrated projects.
Domain Expertise (Must Have):
Salesforce B2B Commerce: Deep, proven experience architecting and implementing B2B Commerce solutions. Must understand the storefront architecture, cart & checkout flows, and catalog management.
Salesforce CPQ/Revenue Cloud: Expert-level knowledge of the CPQ data model (Products, Price Rules, Quote Lines, Amendments) and experience designing complex pricing and quoting solutions.
Certifications: Must hold current Salesforce Application Architect and/or System Architect certifications. Technical Architect (CTA) or active pursuit of CTA is a massive plus.
B2B Commerce Cloud Digital Developer and Salesforce CPQ Specialist certifications are highly desirable.

Required Qualifications & Experience
Experience: 8+ years of hands-on experience in the Salesforce ecosystem, with at least 3+ years as a Technical Architect or Lead Architect on complex, integrated projects.
Domain Expertise (Must Have):
Salesforce B2B Commerce: Deep, proven experience architecting and implementing B2B Commerce solutions. Must understand the storefront architecture, cart & checkout flows, and catalog management.
Salesforce CPQ/Revenue Cloud: Expert-level knowledge of the CPQ data model (Products, Price Rules, Quote Lines, Amendments) and experience designing complex pricing and quoting solutions.
Certifications: Must hold current Salesforce Application Architect and/or System Architect certifications. Technical Architect (CTA) or active pursuit of CTA is a massive plus.
B2B Commerce Cloud Digital Developer and Salesforce CPQ Specialist certifications are highly desirable.
Desired Skills & Competencies
Technical Skills:
Mastery of Apex, Lightning Web Components (LWC), and integration patterns (REST, SOAP, event-driven).
Strong data architecture skills, with experience handling large data volumes and complex data migration strategies.
Expertise in DevOps and CI/CD processes (e.g., Copado, Gearset, Azure DevOps).
Experience with integration middleware (MuleSoft, Boomi, etc.) is a significant advantage.
Soft Skills:
Exceptional leadership, communication, and presentation skills.
Strategic thinker with the ability to see the "big picture" while managing critical details.
Strong client-facing and negotiation skills.
Proven ability to lead through influence in a matrixed organization.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.