Job Description

We are looking for 2 Agentforce Developers to configure and deploy Salesforce Agentforce solutions for a global US client. You will work on Service Cloud and Sales Cloud use cases including automated case routing, conversation intelligence, seller prompts, and partner success agents.

Key Responsibilities

1. Service Cloud Agentforce
   • Configure email-to-case and web-to-case enhancements.
   • Enable auto-population of fields, case prioritization, and automated routing.
2. Conversation Insights
   • Integrate call recording tools with Salesforce.
   • Surface objections, pricing discussions, competitor mentions, and next steps linked to Opportunities and Accounts.
3. Agentforce Prompts
   • Build prompts to guide sellers on Account Plan updates and next steps.
   • Create prompts to evaluate Sales Agreement compliance (forecast vs. actuals).
4. Partner Success Agent
   • Develop a Partner Agent with analytics and direct portal access (SFDC + Seismic).
5. Demo & Documentation
   • Prepare and showcase relevant demos (Knowledge Agent, Guided Selling, OOO agents).

Document configurations and provide knowledge transfer.

Category

Skills

Salesforce

Service Cloud, Sales Cloud, Email-to-Case, Web-to-Case

Agentforce

Hands-on experience with Agentforce prompts, conversation insights, case routing

Integrations

Call recording tools, Seismic, Partner Portal

Other

Flow Builder, Apex (basic), Lightning Web Components (good to have)

Nice to Have

• Prior experience of similar automation projects.
• Knowledge of Knowledge Agent or Guided Selling implementations.
• Experience working with US-based clients.

Soft Skills

• Strong communication and collaboration skills.
• Ability to work independently in a remote offshore setup.
• Problem-solving mindset and attention to detail.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.