Job Description

We are seeking a Salesforce Technical Solution Consultant with strong expertise in Service Cloud to support solution design, technical architecture, and implementation. The role involves translating business requirements into technical solutions, contributing to architecture decisions, and ensuring successful end-to-end delivery execution.

• Implement and configure Service Cloud solutions based on business requirements

• Translate business requirements into technical components and configurations

• Implement Omni-Channel Routing, Queue-Based Routing, and Skill-Based Routing

• Design, develop, and maintain Einstein Bots and automation workflows

• Support technical architecture and contribute to solution design discussions

• Collaborate with development teams and ensure proper technical implementation

• Support end-to-end delivery including Build, SIT, UAT, and Go-Live

• Participate in daily stand-ups, sprint meetings, and status reporting

• Report progress, risks, and issues to Solution Lead / Delivery Team

Mandatory Required Skills (Must-Have)

• Salesforce Service Cloud (Mandatory)

• Omni-Channel Routing (Mandatory)

• Queue-Based Routing (Mandatory)

• Skill-Based Routing (Mandatory)

• Einstein Bots and Einstein Case Classification (Mandatory)

Technical Skills

• Hands-on development with Apex, LWC, and Flows

• Integration using REST/SOAP APIs

• Understanding of Salesforce data model and security model

• Experience in debugging, troubleshooting, and optimizing performance

Certifications

• Salesforce Administrator (Mandatory)

• Salesforce Service Cloud Consultant

• Salesforce Platform Developer I (Preferred)

Experience

• 6+ years overall IT experience

• 4+ years in Salesforce ecosystem

• Experience in Service Cloud project delivery lifecycle (SIT/UAT/Go-Live)

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.