Job Description
Role: Dynamics 365 Functional Consultant / Business Analyst
Key Responsibilities
- Act as the primary liaison between business stakeholders and technical teams to deliver effective Dynamics 365 (CE) solutions aligned to business objectives.
- Lead requirements gathering activities including stakeholder interviews, workshops, process walkthroughs and gap analysis.
- Analyse current (“as‑is”) business processes and design future (“to‑be”) solutions leveraging Dynamics 365 and Power Platform capabilities.
- Translate business requirements into clear functional specifications, user stories, acceptance criteria and low‑level designs.
- Configure and customise Dynamics 365 applications (e.g. Sales, Customer Service, Dataverse entities) using out‑of‑the‑box features where possible.
- Design and document data models, relationships, business rules, forms, views, dashboards and security roles.
- Collaborate with developers on technical design, integrations, plugins, Power Automate flows and Power Apps, ensuring functional intent is met.
- Support solution design for integrations with external systems (e.g. core banking systems, loan platforms, ERP, document management tools).
- Ensure solutions adhere to Microsoft best practices, governance standards, security, compliance and performance guidelines.
- Own and manage the product backlog, prioritising requirements in collaboration with Product Owners and stakeholders.
- Support Agile/Scrum ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
- Define and execute functional testing strategies including system testing, UAT support and defect triage.
- Prepare and maintain functional documentation such as BRDs, FRDs, LLDs, process flows and configuration workbooks.
- Support data migration and data quality activities including mapping, validation and reconciliation.
- Assist with release planning, deployment readiness and post‑go‑live support.
- Deliver user training, demos and knowledge transfer sessions to business users and support teams.
- Continuously identify opportunities to optimise processes and enhance user experience through Dynamics 365 and Power Platform.
Role: Dynamics 365 Functional Consultant / Business Analyst
Key Responsibilities
- Act as the primary liaison between business stakeholders and technical teams to deliver effective Dynamics 365 (CE) solutions aligned to business objectives.
- Lead requirements gathering activities including stakeholder interviews, workshops, process walkthroughs and gap analysis.
- Analyse current (“as‑is”) business processes and design future (“to‑be”) solutions leveraging Dynamics 365 and Power Platform capabilities.
- Translate business requirements into clear functional specifications, user stories, acceptance criteria and low‑level designs.
- Configure and customise Dynamics 365 applications (e.g. Sales, Customer Service, Dataverse entities) using out‑of‑the‑box features where possible.
- Design and document data models, relationships, business rules, forms, views, dashboards and security roles.
- Collaborate with developers on technical design, integrations, plugins, Power Automate flows and Power Apps, ensuring functional intent is met.
- Support solution design for integrations with external systems (e.g. core banking systems, loan platforms, ERP, document management tools).
- Ensure solutions adhere to Microsoft best practices, governance standards, security, compliance and performance guidelines.
- Own and manage the product backlog, prioritising requirements in collaboration with Product Owners and stakeholders.
- Support Agile/Scrum ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
- Define and execute functional testing strategies including system testing, UAT support and defect triage.
- Prepare and maintain functional documentation such as BRDs, FRDs, LLDs, process flows and configuration workbooks.
- Support data migration and data quality activities including mapping, validation and reconciliation.
- Assist with release planning, deployment readiness and post‑go‑live support.
- Deliver user training, demos and knowledge transfer sessions to business users and support teams.
- Continuously identify opportunities to optimise processes and enhance user experience through Dynamics 365 and Power Platform.
Essential Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, or a related discipline (or equivalent practical experience).
- Proven experience as a Dynamics 365 Functional Consultant and/or Business Analyst on enterprise CRM or Power Platform implementations.
- Strong hands‑on experience with Microsoft Dynamics 365 (Customer Engagement) and Dataverse
- Solid understanding of business analysis practices including requirements elicitation, process modelling, gap analysis and solution design.
- Experience working in Agile/Scrum delivery environments.
- Ability to translate complex business requirements into clear functional designs and user stories.
- Strong stakeholder management and communication skills, with the ability to engage both technical and non‑technical audiences.
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
