Job Description

ERP Technical Consultant Manager

Industry: Enterprise Software / ERP Solutions

Location: Sathorn, Bangkok (near MRT Lumphini)

Working hours: Monday-Friday, 8:30 AM-6:00 PM

Our client, an
established enterprise software and SAP solutions provider, is seeking an
experienced ERP Technical Consultant Manager to lead its Technical Consulting
team and support the delivery of SAP S/4HANA Cloud Public Edition and SAP
Business One projects.

This position
combines technical leadership, team management, project oversight, customer
engagement and pre-sales support. The successful candidate will oversee ERP
implementation, system integration, cloud deployment and post-go-live technical
services.

Key Responsibilities

Team Leadership and Management

• Lead, manage, mentor and
  develop the Technical Consulting team.
• Provide technical leadership,
  coaching and performance management.
• Establish technical
  standards, implementation methodologies, best practices and
  quality-assurance processes.
• Plan and allocate resources
  according to project schedules, support commitments and business
  priorities.
• Promote knowledge sharing,
  continuous learning and professional development.

ERP Implementation and Technical Consulting

• Oversee ERP installation,
  configuration, customization, upgrades, migration, integration and go-live
  support.
• Work closely with Functional
  Consultants, Project Managers, customers and third-party vendors.
• Review technical designs and
  implementation plans to ensure alignment with customer requirements and
  architecture standards.
• Advise customers on ERP
  solutions, deployment approaches, system performance and technical best
  practices.
• Manage the transition from
  implementation to post-go-live support and customer handover.

System Integration and Technical Solutions

• Lead the design and delivery
  of system integrations, data migrations, reporting solutions and
  third-party application connectivity.
• Review and approve technical
  specifications, solution architectures, development standards and
  deployment procedures.
• Oversee custom development
  projects and ensure deliverables meet quality and performance standards.
• Ensure technical solutions
  are secure, scalable, maintainable and aligned with business requirements.

Customer Support and Service Delivery

• Serve as the escalation point
  for complex technical issues and critical customer cases.
• Ensure technical incidents
  and support requests are resolved within agreed timelines.
• Monitor service quality,
  customer satisfaction and team performance.
• Build strong relationships
  with customers and stakeholders through professional technical consulting
  and support.

Cloud and Technology Advisory

• Advise customers on
  on-premise, hosted and cloud-based ERP deployment options.
• Coordinate with customers,
  cloud providers and third-party vendors on infrastructure, integration,
  connectivity, performance and security.
• Review infrastructure
  readiness and system requirements for ERP implementations.
• Evaluate new technologies,
  software releases, patches and upgrades.

Pre-Sales Support

• Provide technical expertise
  during customer meetings, solution demonstrations, proposal preparation
  and presentations.
• Support project scoping,
  effort estimation, technical requirements and solution architecture.
• Participate in customer
  workshops to understand requirements and recommend suitable solutions.

Continuous Improvement

• Develop and maintain
  technical documentation, implementation standards, operating procedures
  and knowledge bases.
• Drive improvements in project
  delivery, service quality, efficiency and customer satisfaction.
• Stay current with ERP
  platforms, cloud technologies and industry best practices.

Candidate Qualifications

• Bachelor's or Master's degree
  in Information Technology, Computer Science, Computer Engineering, MIS or
  a related field.
• At least 10 years of ex