Job Description

Job Title

ERP Systems Analyst I

The ERP Systems Analyst I supports the administration and day-to-day operations of the company’s ERP platform (Acumatica). This role focuses on user support, basic system configuration, reporting assistance, and coordination of requests. The position works closely with the ERP Systems Manager to ensure efficient system usage and timely resolution of issues across Finance and operational teams.

Key Responsibilities

User Support & Issue Triage

• Serve as the first point of contact for ERP-related questions and issues
• Troubleshoot basic system errors and escalate complex issues as needed
• Track and manage support tickets to ensure timely resolution

System Maintenance & Data Entry

• Assist with system configuration and data updates within Acumatica
• Perform routine data validation and cleanup tasks
• Support user setup, permissions, and access requests

Reporting & Data Support

• Assist in creating and maintaining basic reports
• Validate data accuracy for reporting and dashboards
• Support data extraction for internal teams and external partners

Request Coordination

• Help gather and document business requirements for enhancements and fixes
• Coordinate with internal stakeholders to clarify requests
• Assist in tracking feature requests and bug fixes with external teams

Documentation & Process Improvement

• Create and maintain user documentation, job aids, and training materials
• Identify opportunities to improve workflows and reduce manual processes

Project Support

• Assist with ERP-related projects, upgrades, and testing efforts
• Participate in user acceptance testing and validation activities

Qualifications

• Bachelor’s degree in Information Systems, Business, Accounting, or related field (or equivalent experience)
• 0–2 years of experience in ERP systems, IT support, or business systems analysis
• Strong attention to detail and problem-solving skills
• Good communication skills and ability to work with non-technical users
• Basic understanding of accounting or business processes preferred
• Experience with Excel
• Exposure to Acumatica or other ERP systems is a plus