Job Description

The ERP SME Lead is responsible for leading MS Finance & Operations (F&O) process testing, serving as the subject-matter expert for RTR and all CGS Level 4 and Level 5 processes. The role is responsible for conducting end‑to‑end system testing—including UAT sign‑off—documenting ERP simulations and ensuring full coverage of the process inventory. The ERP SME is also responsible for creating job aids, training end users, and collaborating with project teams, IT, third‑party partners, and OpCo stakeholders. Additionally, the position is responsible for providing hypercare support and assisting the CGS Transition Lead with future system and process enhancements.

RESPONSIBILITIES:

• Overall SYSTEM TESTER)– Act as overall System tester including RTR which includes subject-matter-expert of new ERP – MS Finance & Operations (F&O) for Level 4 and Level 5 processes, that will aid CPL group on all ERP requirements that does not require technical access /skills
• Primarily working on series of testing, including SIT, UAT sign off
• Assist CGS Transition Lead in building job aids necessary for testing and training.
• Assigned as Trainors for end user training
• Works with the project team, IT, ERP vendor/third-party provider for all relevant tasks for ERP
• Assist CGS Transition Lead in the future system and process enhancements

PREFERRED QUALIFICATIONS, CAPABILITIES, & SKILLS:

• Graduate of a four-year course, preferably accountancy or IT or Finance related
• Sound ERP expertise on Microsoft Finance & Operations (F&O)
• Process Expert (per workstream)
• Able to establish credibility with internal /external customer
• Enhanced analytical and innovation skills

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About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.