"Role
Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel.
Responsibilities
Configure Dataverse tables, forms, views, and business rules; build model-driven app components.
Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls.
Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup.
Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision.
Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects.
Requirements
1–5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts.
Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins.
Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub).
Strong learning mindset, collaboration, and attention to quality and documentation."
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
