Job Description

Position: ERP Sales and Support Executive

• Employment Type: Full Time
  
• Mode of Work: Onsite
• Work Days & Timings: Monday to Friday 8:45 AM to 5:10 PM; Alternate Saturdays 8:45 AM to 2:45 PM
• Location: Karachi

ScaleUp Connect is hiring for a client seeking an energetic and customer-focused ERP Sales and Support Executive to join their dynamic team. The ideal candidate will be responsible for both generating sales leads and providing post-sale support to ensure clients get the most value from the ERP solutions.

Key Responsibilities

• 
  Generate new business opportunities by identifying potential clients and qualifying leads.
• 
  Conduct product demos and sales presentations to prospective clients.
• 
  Provide post-sale support, including troubleshooting and guiding clients in using the ERP system effectively.
• 
  Build and maintain long-term relationships with clients to ensure satisfaction and retention.
• 
  Assist clients in evaluating ERP solutions to match their business requirements.
• 
  Collaborate with internal teams for smooth product implementation and issue resolution.
• 
  Continuously monitor customer feedback and provide insights for improving the product.
• 
  Maintain detailed records of client interactions and sales activities in CRM software.

Tools / Software

• 
  ERP Software
• 
  CRM Software
• 
  MS Office Suite

Education

• 
  Bachelor's degree in Business, Information Technology, or a related field.

Experience Level

• 
  1 to 3 years of experience in sales and customer support.
• 
  Previous experience in ERP or software sales is a plus.

Preferred Industry Background

• 
  ERP Software Sales, IT Solutions Sales, or Customer Support in Technology.