Job Description

Vessco Water is a family of companies delivering innovative water and wastewater treatment solutions to customers across the United States. As one of the nation’s largest full-service water treatment equipment distributors, we support every segment of the municipal, industrial, and commercial water and wastewater industry.

As our organization continues to grow, we operate within an expanding ecosystem of ERP platforms and are actively enhancing our implementation and user support team to serve our family of companies effectively. We are seeking an ERP Process & Training Specialist to design and deliver effective, audience‑appropriate ERP training as a core component of Vessco Water’s defined ERP implementation project model, ensuring consistent adoption and long‑term success across our operating companies. In addition to implementations, the ERP Process & Training Specialist will support ongoing maintenance and continuous improvement initiatives across all Vessco Water companies.

Role and Responsibilities

• Adapt and tailor ERP training content to align with business processes, user roles, and audience needs, creating location‑specific training materials to support ERP implementations.

• Coordinate and manage all aspects of the ERP training program for assigned implementations, including training planning, scheduling, logistics, and delivery across multiple locations.

• Deliver training using a variety of methods-including instructor‑led classroom sessions, virtual training, recorded video content, and on‑the‑job coaching-to support effective user adoption.

• Support change management and user adoption by reinforcing new ERP processes and helping users successfully transition to standardized systems and workflows.

• Partner with leadership and project teams to design and apply assessment tools that measure training effectiveness, track learning outcomes, and identify opportunities for improvement.

• Support the administration and ongoing enhancement of the Learning Management System (LMS), including the creation, maintenance, and organization of ERP training courses and instructional videos.

• Contribute to continuous improvement initiatives by refining training materials, methods, and documentation based on user feedback and post‑implementation needs.

• Perform additional related duties as needed to support ERP implementations and ongoing system success.

Education

• Bachelor’s degree in a related field or equivalent combination of education and experience.

Qualifications Requirements

• 4+ years of experience supporting ERP systems, with a focus on business process documentation, user training, and change enablement.

• Working knowledge of learning management systems and adult learning methodologies.

• Strong verbal and written communication skills, with demonstrated ability to facilitate training, coach users, and clearly explain technical concepts to non‑technical audiences.

• Proven ability to collaborate effectively with diverse stakeholders, including operations, field service, project management, sales, accounting, and leadership.

• Highly organized and detail‑oriented, with strong business acumen and the ability to manage multiple priorities.

• Proficient in Microsoft Office applications and content creation tools.

• Self‑motivated and adaptable team player, willing to contribute where needed to support project and business objectives.

• Ability to travel as required to support ERP implementations and training activities.

Preferred Skills

• Experience with Global Shop Solutions, Epicor, Acumatica, Business Central and/or other ERP systems.

• Experience in the equipment distribution and service industry (job and project based).

• Experience in Camtasia software for creating video tutorials and presentations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Occasional light lifting (20-25 lbs.), office environment.  Regularly required to sit or stand, reach, bend, and move about the facility

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Office: Standard office equipment; work usually performed in an office setting free from disagreeable elements.  Standard weekly job hours: 40 hours

COMPENSATION: $92,048 - $109,307 + bonus, dependent on experience and qualifications 

BENEFITS: 

• Health insurance

• 401(k)

• Dental insurance

• Life insurance

• Paid time off

• Vision insurance

• Dog-friendly office! 

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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