Position: ERP / CRM Business Analyst

Role Overview

The Senior Business Analyst supports the delivery of
assigned enhancements within a large‑scale public‑sector modernization
initiative, including functionality sequenced beyond the Minimum Viable Product
(MVP).

This role bridges business requirements, solution
configuration, and validation activities. The Senior Business Analyst works
closely with business stakeholders and subject matter experts to elicit,
analyze, and refine business and functional requirements. Strong communication
and interpersonal skills are essential to build effective working
relationships, facilitate discussions, and ensure business needs are accurately
understood, documented, and clearly articulated.

The Senior Business Analyst translates business needs into
clear, prioritized user stories and acceptance criteria and plays a key role in
validating that implemented solutions meet business expectations. This includes
active participation in testing and quality assurance activities from a
business validation perspective, supporting system, integration, and user
acceptance testing (UAT), validating outcomes against documented requirements,
and confirming readiness for business sign‑off and deployment.

The role involves close collaboration with solution
architects, developers, testing teams, and business users throughout the
delivery lifecycle, from requirements definition through testing, deployment,
and transition to operations. Familiarity with Microsoft Dynamics 365 Customer
Engagement (CE) and Finance & Operations (F&O) is considered an asset,
particularly where business processes interact with financial or accounting
functions.

Key Responsibilities

Business & Functional Requirements

• 
  Elicit,
  analyze, and document business and functional requirements in
  collaboration with business stakeholders and subject matter experts
• 
  Develop
  clear, prioritized user stories and business‑led acceptance criteria
  aligned with approved scope and objectives

Functional Design & Configuration Support

• 
  Provide
  functional guidance for Microsoft Dynamics 365 CE and F&O
  configuration, customization, workflows, forms, dashboards, reports, and
  integrations
• 
  Participate
  in functional and technical design reviews to ensure alignment with
  business requirements and best practices

Testing & Validation (Business QA Ownership)

• 
  Develop
  and document business test scenarios, test cases, and validation results
• 
  Support
  system integration testing (SIT), UAT, regression testing, and deployment
  readiness activities
• 
  Verify
  configured solutions against documented requirements and acceptance
  criteria
• 
  Validate
  test outcomes and confirm readiness for business sign‑off prior to
  deployment

Defect & Issue Management

• 
  Support
  defect identification, analysis, and business validation during testing
  and deployment
• 
  Assess
  business impact and collaborate with delivery teams to escalate high‑impact
  issues

Operational Readiness & Knowledge Transfer

• 
  Support
  deployment readiness, transition activities, documentation, and knowledge
  transfer to enable sustainable operations beyond MVP

Qualifications

Mandatory Requirements

• 
  8–10+
  years of experience as a Business Analyst supporting enterprise IT
  initiatives
• 
  Proven
  experience with Microsoft Dynamics 365 CE and/or Finance & Operations
  in enterprise environments
• 
  Experience
  supporting large‑scale system implementations or modernization programs,
  including post‑go‑live enhancements
• 
  Experience
  working in structured governance environments with formal testing,
  validation, and approval processes
• 
  Strong
  analytical, documentation, and communication skills with the ability to
  validate solutions against requirements and acceptance criteria

Assets

• 
  Microsoft
  Dynamics 365 certification (e.g., Finance Functional Consultant Associate
  or equivalent)

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways:

1. 
   Digital
   Experts:
   IT consulting expertise — bright minds that produce proven
   results
2. 
   Recruitment:
   Find the right people you need