Job Description

ERP Business Analyst

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Ryan Felton

We're seeking an ERP Business Analyst to join our dynamic Global IT team. In this role, you will analyze organization business processes, systems, and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). You'll apply functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications. In addition, you'll write functional requirements, develop test plans, and work with production issues. You'll also provide assistance to the Technical & Development teams as needed.

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

Your Responsibilities:

Service Operation

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, an IT Service Management Application.
• Provides technical support related to cloud-based systems used by Franklin Electric employees across all business functions.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team).
• Designs processes and improvements to resolve end user technology issues.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.

Request and Change Management

• Ensures all changes and requests are entered into ServiceNow.
• Ensures the fulfillment of end user requests for ERP-related systems.
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.
• Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.

Project Management

• Participates as a resource on projects led by others.
• Completes assigned project tasks on time and with high quality.
• Performs other related duties as required or assigned.

Who We Want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Hard-working winners Confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Need:

• Bachelor’s degree in computer science, computer information systems, or a related degree (preferred).
• 3-5 years of related experience (preferred).
• Strong JDE Enterprise One application understanding at the functional and technical levels.
• Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).

COMPANY VALUES & BENEFITS

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.