Asahi Beverages

ERP & B2B Customer Portal Operations Lead

Asahi Beverages  •  Melbourne, AU (Onsite)  •  2 days ago
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Job Description

Your Impact

As the ERP & B2B Customer Portal Operations Lead, you'll play a critical role in shaping and optimising Asahi's B2B customer ordering experience. Leading a small team and partnering across Customer Experience, Sales, Marketing and Digital, you'll oversee the performance, reliability and continuous improvement of our customer portal ecosystem and supporting SAP environments, ensuring they deliver seamless outcomes for both customers and the business.

Key Accountabilities:

  • Lead the day-to-day operation, performance and continuous improvement of Asahi's B2B customer portal and supporting SAP platforms.
  • Manage platform health, monitoring, incidents, upgrades, releases, testing and operational readiness activities.
  • Deliver meaningful reporting and analytics to identify trends, customer behaviour insights and opportunities to improve platform performance and adoption.
  • Drive continuous improvement initiatives that enhance customer experiences, streamline operational processes and support business priorities.
  • Partner with internal stakeholders, vendors and implementation partners to support portal enhancements, integrations and future-state platform initiatives.
  • Lead, coach and develop a team of 2-3 direct reports, building a culture of accountability, collaboration and customer focus.

About You:

  • Proven experience in digital commerce, customer portal operations, enterprise applications or platform management environments.
  • Demonstrated people leadership experience, with a track record of developing and leading high-performing teams.
  • Strong stakeholder management skills and the ability to work effectively across business, technology and delivery teams.
  • Experience using reporting, analytics and customer insights to identify opportunities and drive measurable improvements.
  • Strong operational leadership capability across incidents, releases, testing, platform governance and continuous improvement activities.
  • Experience with SAP Commerce Cloud (Hybris), SAP ERP or similar B2B commerce platforms will be highly regarded.
Asahi Beverages

About Asahi Beverages

Asahi Beverages is one of the leading beverage companies in Australia and New Zealand, producing an extensive range of alcohol and non-alcohol beverages.

Our non-alcohol portfolio extends across soft drinks, mixers, mineral water, water, juice, tea, energy and sports drinks, with iconic and well-loved brands such as Schweppes, Cool Ridge and Pepsi.

Our alcohol portfolio includes both local craft and international beers such as Asahi Super Dry and Peroni, as well as cider, ready-to-drink and spirits brands.

Asahi Beverages formed in 2014 through the integration of the Schweppes Australia and Asahi Premium Beverages businesses in Australia and Independent Liquor in New Zealand. Our Group also includes The Better Drinks Co, a NZ based juice and organic soft drink business and craft brewer, Mountain Goat.

We work in a category with rapidly changing consumer wants and needs, which fuels our entrepreneurial spirit and our thirst for category-growing innovation. Our company has grown enormously over the past decade, and as we continue to evolve, we’re looking for people who thrive on collaborating, connection and building high performing teams and who are agile, adventurous and always willing to jump in and give it their all.

It’s an exciting time to join our company. We believe that with us, you’ll get the experiences you need to develop to the next stage of your career as together we build the Asahi Beverages and the beverages category of the future.

Keen to explore our current vacant positions? Visit our Careers Page:

https://www.asahi.com.au/careers/careers

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Southbank, AU
Year Founded
Unknown
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