Job Description

**No C2C option for this role**

Only candidates in the Pittsburgh are will be considered

We are seeking a Database Administrator / ERP Administrator to support and maintain our enterprise resource planning (ERP) environment. This role will be responsible for managing ERP-related support requests, troubleshooting system issues, coordinating escalations, and ensuring the overall stability and performance of the ERP platform. Experience with Munis is strongly preferred; however, candidates with administration experience supporting other ERP systems will also be considered.

The ideal candidate is a proactive problem-solver with strong technical and analytical skills who can effectively support end users, manage system issues, and collaborate with internal stakeholders to improve business processes.

Key Responsibilities

• Serve as the primary point of contact for ERP-related support tickets and user requests.
• Review, troubleshoot, and resolve ERP system issues when possible.
• Escalate complex technical issues to appropriate vendors, support teams, or internal resources as needed.
• Monitor ERP system performance and identify opportunities for improvement.
• Collaborate with end users to understand system challenges and provide timely resolutions.
• Assist with ERP system maintenance, upgrades, testing, and implementation activities.
• Maintain documentation related to system configurations, processes, and issue resolutions.
• Support data integrity efforts and assist with reporting and data management initiatives.
• Work cross-functionally with finance, operations, human resources, and other business units to support ERP functionality.
• Participate in projects involving ERP enhancements, integrations, and process improvements.

Qualifications

Required

• Experience supporting, administering, or troubleshooting an ERP system.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with ticketing systems and end-user support.

Preferred

• Experience with Munis ERP.
• Experience supporting other ERP platforms such as Oracle, SAP, Microsoft Dynamics, Workday, Infor, JD Edwards, or similar systems.
• SQL knowledge and experience writing or troubleshooting queries.
• Understanding of database concepts, data management, and reporting.
• Experience working with ERP integrations and data imports/exports.

Technical Skills

• ERP Administration and Support
• Ticket Management and Issue Resolution
• System Troubleshooting
• Database Fundamentals
• SQL (Preferred but Not Required)
• Data Analysis and Reporting
• Process Documentation