The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.
Additional information can be found on our website
TheBusiness Operations Managerwillchampion operational excellence and deliver critical insights that shapeERASstrategies. This impactful role involves the strategic management and execution of vital business processes, ensuring efficient operations across ERAS. The ERAS Business Operations Manager drives the operational readiness, business governance, and stakeholder account lifecycle for the ERAS product suite. This role serves as the functional owner of operational compliance and business rule governance across applicants, medical schools, programs, and specialties. A successful candidate will seamlessly balance high-level business management responsibilities with a hands-on commitment to executing routine system administration and tactical tasks essential for ERAS operational success.
Core Operational Governance & Continuous Improvement
Document and maintain Standard Operating Procedures (SOPs), business rules, and process workflows across all operational functions to ensure continuity and accuracy ahead of each application season.
Establish governance and secure stakeholder buy-in on operational business rules across cross-functional teams, including Product, Operations, IT, and Relationship Management.
Analyze operational friction points and recurring pain points to identify root causes, design optimizedworkflows andexecute continuous improvement initiatives.
Manage operational audit trails, approval workflows, exception-handling protocols, and the master annual business operations calendar.
Ensure knowledge-base accuracy by partnering with the support center training teams to update internal and external documentation whenever business rules evolve.
ERAS Business Operations:
Manage the end-to-end onboarding, registration, and annual setup lifecycles for medical schools, programs, institutions, and specialties.
Lead cycle readiness initiatives by establishing operational launch checklists, verifying profile configuration deadlines, resolving launch blockers, and communicating risks to leadership.
Execute ongoing account and profile management, including updating institutional profiles, processing changes, executing contract modifications, and resolving escalated applicant account requests.
Collaboratewith Product, IT,Data Services,and Relationship Management teams to align and drive operational improvements
Monitor and report to internal stakeholderson account completion rates, user registration milestones, timelines, and compliancerequirements.
Coordinate targeted outreach in partnership withtheRelationship Managementand Communicationsteamsto assist users with ERAS operations.
Partner with the Data Services teamto request and verify necessary reporting inputs for monthly financial reports.
Coordinate the business-side executionof complex account transactions (e.g., standard billing adjustments and customer refunds).
Collaborate with the billing processorand Accounting to support internal tracking, validation, and administrative oversight.
Escalation, Risk, & Compliance Management:
Triage and investigate complex or high-severity customer escalations from the support center, developing resolution paths and distinguishing between standard and exception-based handling.
Review and update product Terms and Conditions (T&Cs) annually to reflect shifting operational or business rules, coordinating legal approvals and archiving historic versions.
Identify and document systemic issues originating from customer escalations to inform broader process optimizations or product updates.
Required Qualifications:
Preferred Qualifications:
Remote Work Eligibility
This position is eligible for remote work in the contiguous US
Compensation Grade Range
$115,855.00-$136,300.00
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.
If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.
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The AAMC’s strong sense of community and professionalism fosters an environment that supports the career and personal goals of its staff. Through development opportunities, employee support and activity groups, and other resources, employees can work in an environment where innovation and new ideas are encouraged.
The AAMC serves a vital purpose as the nation’s voice for America’s medical schools and teaching hospitals. These institutions play a crucial role in our nation’s health care by training the next generation of doctors, discovering new medical knowledge, and providing superior clinical care. The work of the AAMC and its employees leads and serves our member institutions and constituents.
