Job Description

Bargaining Unit: EA

Rate of Pay: $35.52/hour + DOE (Base Rate of $33.83 include 5% temporary rate)

Under the direct supervision of a Registered Nurse, the ER Tech/Unit Clerk performs a combination of direct patient care, clinical procedures, and unit-based operational support activities to ensure safe, efficient, and high-quality care across the Emergency Department, Medical-Surgical Unit, and Outpatient Infusion in a rural hospital setting.

This role is a key member of the care team, supporting clinical throughput, assisting with procedures, facilitating transfers, and helping maintain essential department operations.

• Performs basic patient care activities within scope:
  • Vital signs, patient rounding, transport, ambulation assistance
  • Assists with activities of daily living (ADLs)
• Assists providers and nurses with patient care and procedures
• Performs 12-lead EKGs per provider order and department protocols
• Performs point-of-care testing in accordance with hospital policy and competency validation
• Performs specimen collection, handling, and transport to laboratory
• Performs phlebotomy in accordance with hospital policy, state scope, and competency validation
• Administers limited intramuscular (IM) and subcutaneous (SQ) medications such as vaccines (e.g., tetanus) in accordance with hospital policy, state scope, and competency validation
• Assists with wound care, irrigation, and dressing changes
• Applies and removes splints and orthopedic devices per provider order
• Applies pre-fabricated orthotics and immobilization devices ensuring proper fit
• Provides patient education (e.g., crutch use, splint care)
• Immediately reports changes in patient condition to RN/provider
• Documents all care in the electronic health record in a timely and legally appropriate manner

• Performs casting and splinting using approved techniques (upon certification)
• Assists with fracture stabilization and orthopedic procedures
• Maintains competency in splinting, immobilization, and device application
• Participates in ongoing skills validation and competency assessment

• Assists with admissions, discharges, and transfers
• Initiates and coordinates patient transfers:
  
  • Prepares required documentation
  • Communicates with EMS/dispatch and receiving facilities
• Transports patients within the department and to ancillary services
• Assists with maintaining readiness for incoming patients (room turnover, stocking)

• Answers phones and facilitates communication with providers, EMS, and outside facilities
• Supports front desk/registration workflow as needed
• Manages Outpatient Infusion (IV therapy) workqueue, including:
  • Verifies orders are placed by a credentialed provider
  • Coordinates with Authorization team to ensure prior authorization completion
  • Coordinates with Pharmacy to confirm medication approval for IVCH administration and availability
  • Schedules patients in coordination with patient availability and department resources
• Assists leadership with:
  
  • Reports, audits, and data tracking
• Department projects and process improvement efforts
• Maintains and updates:
  
  • Department phone lists and resource directories
  • Orders and stocks medical and office supplies
• Retrieves, sorts, and distributes department mail
• Assists with charge entry and ensures accuracy of ED charges

• Maintains a clean, safe, and organized patient care environment
• Stocks linens, supplies, and equipment
• Enters work orders for equipment repair/maintenance
• Participates in event reporting and safety initiatives
• Demonstrates appropriate infection prevention practices

• Functions as an effective and flexible team member in a rural ED environment
• Anticipates needs of nurses, providers, and patients
• Participates in:
  
  • Department meetings
  • Skills days and competency training
• Seeks opportunities to expand clinical and operational skills
• Supports departmental goals, quality initiatives, and system values, including:
  
  • Supports department quality improvement initiatives
  • Assists with data collection, audits, and process improvement efforts
  • Supports implementation and sustainability of standard work and workflowimprovements
  • Participates in and supports community outreach and engagement efforts

Demonstrates System Values in performance and behavior.

Complies with System policies and procedures.

Other duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
No educational requirement and Not applicable

• Within 3 months of hire into job

• Within 3 months of hire into job
• American Society of Orthopedic Professionals (ASOP) certification will also satisfy this requirement

• One of the following upon hire:
• Emergency Medical Technician (EMT) 1 or higher OR Certified/Registered Medical Assistant (CCMA/RMA)

• 6–12 months healthcare experience