Job Description

Equipment Service Technician (EST - Hi Tech)

Ottawa, ON

Henry Schein Global Is a Health Solutions Company Powered by A Network of People and Technology

Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:

“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.

WHY US

You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.

THE POSITION

The Equipment Service Technician (EST - Hi Tech) is responsible for:

The majority of your time will be spent supporting the sales organization through your knowledge and expertise of high-technology requirements. This includes, but is not limited to:
o Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment
o Involvement in installation projects as of the start
o Be present in the pre-sale environment
o Meet customers with the FSC’s and ESS’s to understand high-tech needs and make recommendations
o On-site visits are often required to properly assess the project scope;
o Prepare and present quotes/proposals related to all high-tech requirements
o Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction
o Reinforce the high-tech equipment protocol
• Provides a high level of technical support and maintenance on PC’s and their peripherals
• Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software
• Troubleshoot, analyze and resolve client’s technical problems
• Train, aid and support dental office end users with software applications to help them run an efficient dental practice

• Install software, provide support and installation software upgrades
• Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging
• Evaluate the efficiency of the system installed or repaired
• Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto

In addition to the key responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Discretion:
• This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties

Supervision:
• This position reports to the Service, Hi-Tech or Branch Operations Manager
• Assignments are periodically checked for progress by the immediate supervisor and/or executive committee

Physical Activities:
• Frequent exposure to customers; handling of queries and calls
• Frequent travel – approximately 2 overnight stays per month
• Heavy unpacking, lifting, moving and packing of products (up to 100lbs) is required
• This position utilizes typical office equipment
• This position will be working at customers’ sites or in shop utilizing typical shop tools
• Exposure to electrical pressurized air and hot water during repair of equipment

THE QUALIFICATIONS

Education
• Bachelor's degree in computer information systems, data processing or computer science
• Willing to take company training courses as required

Experience
• 3 years’ of experience in a Service/Equipment environment in the Dental Industry
• Those who have a background in business management or a closely related field are preferred
• Strong interpersonal skills and business acumen

Specialized Knowledge and Skills:
• Microsoft Outlook, Word, Excel, Telephone / Voice Mail
• Strong understanding of Windows and Windows applications
• Excellent communication skills; ability to effectively support clients over the telephone
• Excellent analytical ability to troubleshoot and resolve technical issues
• Troubleshooting and installing various peripherals including printers, scanners, multimedia, video and USB connected devices

Other
• Must be flexible to work the necessary hours to complete a task successfully and efficiently
• Must be able to handle stressful situations in a calm, professional manner
• Frequent exposure to customers; handling of queries and calls
• Proven time management and organizational skills, with experience in a fast paced environment

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.

At Henry Schein, we believe that an integrated approach to our inclusion ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society.

Are you ready to disrupt the status quo and #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.

Job Types: Full-time, Permanent

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Work Location: On the road

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.