Job Description

At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members’ growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.

Key responsibilities include:

• Primary support for inside sales / projects team and customer point of contact for execution on all key equipment projects as defined by the Equipment Directors
• Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes
• Supports the sales team in equipment proposals for bid opportunities
• Assist Equipment Director with problem solving and mitigation as necessary, including communication with sales team and customer to facilitate desired outcome
• Management and oversight of all rental credits submitted to the department. Review all credit requests and implement containment action and/or best practices as necessary to reduce similar credits in the future.
• Key project logistics: primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals
• Assist Equipment Director with on boarding, training and development of new Rental team members
• Missing accessory management for key equipment projects: Actively engages customers with missing accessories, tracks and resolves in a timely manner. Coordinate all billing related to missing accessories.

Additional responsibilities include:

• Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:
• Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.
• Handling abnormal requests accurately and effectively, answering any questions.
• Proactively communicate best method to handle exceptions and deviations from the norm.
• Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.
• Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.
• Pro-actively meet with inside and outside sales team to develop strategies to increase efficiency in order execution and clarify procedures as needed
• Coach Less experienced team members on best system practices
• Cross train in other rental positions to assist during absences

Minimum Qualifications for Consideration

• Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
• Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred
• Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Preferred Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest

Preferred Motivations

• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks