Job Description

Come Be Part of a Mission that Matters!

Equipment Return Specialist is a role focused on managing the return, tracking, and processing of company or customer equipment

Essential Duties and Responsibilities:

• Communicate with customers, employees, and vendors to provide clear return instructions and ensure timely equipment recovery.

• Coordinate and manage the end-to-end return process for company equipment.

• Track and documents returned items within inventory management systems to maintain accurate records.

• Process returns requests and issue Return Merchandise Authorizations (RMA) in accordance with company procedures.

• Monitor outstanding and unreturned equipment, following up as needed to minimize loss and ensure compliance

Skills and Competencies:

Cultural Savvy:
Demonstrates respect for diverse perspectives and fosters an inclusive work environment. Adapts communication and approach to effectively collaborate with individuals from various backgrounds and functions.

Communication:
Communicates clearly and professionally across multiple channels, including email, documentation, and verbal interactions. Ensures accuracy and transparency when conveying information to team members, vendors, and customers.

Leading Others:
Provides guidance and support to team members, helping to prioritize tasks and maintain workflow efficiency. Leads by example through accountability, consistency, and a strong work ethic.

Decision Making and Problem Solving:
Applies critical thinking to evaluate issues and determine effective solutions. Handles return discrepancies, inventory challenges, and process inefficiencies with a proactive and solution-oriented mindset.

Driving Performance:
Maintains high standards for productivity and accuracy. Consistently meets deadlines, tracks key responsibilities, and identifies opportunities to improve processes and outcomes.

Organizational Strategy:
Supports operational goals by maintaining organized records, streamlining workflows, and aligning daily tasks with broader business objectives. Contributes to process improvements that enhance efficiency and compliance.

Qualifications

• Strong organizational skills with the ability to manage multiple return requests and priorities simultaneously

• Excellent attention to detail to ensure accurate tracking, documentation, and processing of equipment returns

• Effective verbal and written communication skills for interacting with customers, employees, and vendors

• Proficiency in inventory management systems, databases, and Microsoft Office (especially Excel)

• Ability to analyze and resolve discrepancies related to returned or missing equipment

• Strong problem-solving skills and the ability to work independently with minimal supervision

• Time management skills with the ability to meet deadlines in a fast-paced environment

• Basic understanding of logistics, shipping processes, and return merchandise authorization (RMA) procedures

• Customer service mindset with a focus on professionalism and responsiveness

Education and Experience
HS Diploma and customer service experience

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Why Neogen

At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day.

Benefits include:

• Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.

• 401(k) with company match – Invest in your future with retirement savings and company contributions.

• Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.

• Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.

• Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.

• Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.

Come build your future with us while making a difference every day.

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WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.