Job Description

We are seeking a motivated and customer-focused individual to join our equipment rental department as an Inside Sales Associate. This role will primarily involve assisting Trade Partner (TP) customers with their equipment rental needs, managing rental orders, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Customer Service: Serve as the primary point of contact for TP customers
  inquiring about equipment rentals. Provide excellent customer service by
  addressing inquiries, recommending suitable equipment based on customer
  needs, and ensuring a positive rental experience.
• Rental Coordination: Manage rental orders from initial inquiry to equipment
  return. Coordinate equipment availability, reservations, and scheduling to meet
  customer demands.
• Order Processing: Process rental orders accurately and efficiently using our
  rental management software. Ensure all necessary paperwork, including rental
  agreements and invoices, are completed promptly and accurately.
• Equipment Knowledge: Develop a thorough understanding of our equipment
  inventory, including specifications, capabilities, and proper usage. Provide
  guidance and recommendations to customers regarding equipment selection and
  usage.
• Inventory Management: Assist in monitoring equipment inventory levels and
  availability. Coordinate with the warehouse team to ensure equipment is properly
  maintained, serviced, and ready for rental.
• Sales Support: Collaborate with the sales team to identify potential rental
  opportunities and support rental-related sales initiatives. Provide product
  information and assist with pricing and quotes as needed.
• Safety Compliance: Promote a safe working environment by adhering to all
  safety protocols and guidelines. Educate customers on proper equipment usage
  and safety precautions.

Qualifications:

• High school diploma or equivalent; additional education or training in business
  administration or a related field is a plus.
• Previous experience in customer service, sales, or equipment rental is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in computer skills, including MS Office and rental management
  software.
• Ability to work in a fast-paced environment and handle multiple priorities
  effectively.
• Knowledge of construction equipment and industry trends is desirable.

RO Perks

• Competitive Salary & Benefits
• Paid Maternity and Paternity leave
• Structured career path and continuing education support
• RO Refresh – Additional paid time off between Christmas and New Year.

Commitment to Diversity at RO: At Rogers-O’Brien, we are dedicated to fostering a diverse and inclusive workplace. We believe that all employees should have the opportunity to contribute to the success of the business and be recognized for their unique skills, experiences, and perspectives.

Notice to Search Firms and Recruiters: Rogers-O'Brien Construction (RO) does not accept unsolicited resumes, profiles, or applications from recruiters or employment agencies. RO is under no obligation to pay any referral compensation or recruiter fee in the absence of a position-specific requisition and currently executed Recruitment Services Agreement. This includes unsolicited resumes submitted directly to any RO employee or hiring manager.