Job Description

We are looking for a dedicated Equine Receptionist to join our well-respected 7 Vet equine practice situated in the Essex countryside, close to London. Duties will include: *Responding to and managing incoming telephone inquiries*Scheduling and coordinating client appointments*Overseeing and maintaining the appointment diary*Processing client payments*Managing patient admissions and onboarding*Preparing cost estimates for client services and appointments*Handling client correspondence and communications*Coordinating and booking client referrals*Ordering and dispensing medication for client collection*Organizing logistical support for veterinary equipment for appointments and Brook Farm*Preparing and issuing import certificates*Managing outgoing mail and placing stationery orders*Updating and maintaining the Eclipse management system  More about us
Blaircourt Equine Clinic is a highly regarded, long-established veterinary practice with a team of eight skilled vets, located in the scenic Essex countryside, just a short distance from London. We provide a welcoming and supportive environment, catering to a diverse range of clients, from leisure horse owners to international competition yards.  The perfect fit
We are seeking a candidate with excellent customer service skills, who can demonstrate empathy and manage sensitive situations effectively. Experience in a customer-facing role, whether in person or over the phone, is an advantage. You should be passionate about supporting both people and animals, possess strong IT skills, and have the ability to record data with precision. Attention to detail and being a team player are key qualities. While knowledge of the veterinary industry is a plus, it is not required.  Your shift pattern
You will join the team on a full time basis, working 40 hours per week Monday to Friday 9 am - 5 pm.   In addition to a competitive salary, you will benefit from: *6.6 Weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care