The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.
Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business need.
Essential Functions
-Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.-Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.-Provide support for the roll out of Epic training to end users.-Deliver educational offerings based on adult learning principles.-Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.-Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.-Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.-Assist end-users with initial logins and verifying correct system access.-Act as subject matter expert to ensure training quality and consistency.-Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.-Able to travel between all Central Health clinics located throughout Travis County.-Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.-Provide ongoing support to team members to ensure proficient utilization of the system.-Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.-Conduct both group and individual training sessions with end users as needed.-Conduct training in person and virtually.-Provide technical support via phone, online, and/or in person.-Serve as a primary resource to the EHR super- users in ticket resolution.-Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.-Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.
MINIMUM EDUCATION:
High school diploma/equivalent (higher degree accepted)
MINIMUM EXPERIENCE:• One year of experience in computer related training, adult education or as an Electronic Health Record super-user
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved. For over 30 years, we served as the Community Health Centers, operating as a department of the City of Austin. In March 2009, we became CommUnityCare, operating independently from the City. CommUnityCare is proud of its past history of service to the community and looks forward to continuing to provide great care. Our vision as CommUnityCare is to increase access to care and to expand our range of services.
CommUnityCare operates 25+ health center locations in Travis County and central Texas. We offer comprehensive primary care services for the entire family including: family medicine, internal medicine, pediatrics, women's health services, behavioral health services, nutrition education, pregnancy and parenting centering programs, specialty services such as cardiology, dermatology, pulmonology and dental care.
