Key Responsibilities

• 
  Configure, maintain, and support the Epic Patient Access, RTE, and Referrals applications.
• 
  Gather, analyze, and document business and operational requirements from patient access, scheduling, and revenue cycle stakeholders.
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  Design, build, test, validate, and deploy Epic Patient Access enhancements and system changes.
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  Configure and support patient registration, insurance verification, eligibility checks, referral workflows, and authorization processes.
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  Support Real-Time Eligibility (RTE) transactions and troubleshoot payer connectivity and eligibility issues.
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  Build and maintain referral workflows, work queues, scheduling rules, and insurance-related configurations.
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  Troubleshoot application issues and provide timely production support.
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  Participate in Epic implementations, upgrades, optimization initiatives, and enhancement projects.
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  Perform unit testing, integrated testing, and User Acceptance Testing (UAT).
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  Develop and maintain build documentation, workflow diagrams, technical specifications, and support documentation.
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  Collaborate with other Epic application analysts to ensure seamless integration with Cadence, Prelude, Resolute, MyChart, and other Epic modules.
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  Ensure all configurations comply with Epic best practices, healthcare regulations, and organizational governance standards.

Requirements

• 
  3+ years of hands-on experience
  with
  Epic Patient Access, Real-Time Eligibility (RTE), and Referrals
  .
• 
  Epic Patient Access Certification is mandatory.
• 
  Experience in Epic build, configuration, implementation, testing, and production support.
• 
  Strong understanding of patient registration, scheduling, insurance eligibility verification, referrals, prior authorizations, and front-end revenue cycle workflows.
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  Experience supporting integrated Epic applications.
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  Excellent analytical, troubleshooting, and problem-solving skills.
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  Strong verbal and written communication skills.
• 
  Ability to work independently and collaboratively in a fast-paced healthcare environment.

Mandatory Requirements

• 
  Epic Patient Access Certification (Mandatory)
• 
  Minimum
  3 years of relevant Epic Patient Access experience
• 
  Experience supporting
  RTE (Real-Time Eligibility)
  and
  Referrals
• 
  Excellent communication skills.

Preferred Skills

• 
  Experience in U.S. healthcare environments.
• 
  Knowledge of patient access, insurance verification, referral management, authorizations, and revenue cycle operations.
• 
  Experience integrating Patient Access with Epic Cadence, Prelude, Resolute, MyChart, and other Epic applications.
• 
  Understanding of Epic implementation methodology and healthcare interoperability.
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  Strong documentation, stakeholder management, and communication skills.