Job Description

Epic Lumens Analyst

We are seeking an experienced Epic Lumens Analyst to support ongoing application maintenance, optimization initiatives, upgrade activities, and break/fix support within a healthcare environment. The ideal candidate will serve as a key resource for incident resolution, system enhancements, workflow improvements, and application performance optimization. The analyst must have strong Epic Lumens expertise and a proven track record supporting production environments.

This role requires a hands-on analyst who can effectively manage support tickets, troubleshoot complex issues, collaborate with operational stakeholders, and ensure the stability and continuous improvement of the Epic Lumens application.

Responsibilities

• Provide day-to-day support for Epic Lumens including ticket management, issue resolution, and break/fix activities.
• Investigate, troubleshoot, and resolve application, workflow, and integration issues.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support Epic upgrades, new releases, system testing, and validation activities.
• Identify opportunities for workflow optimization and application enhancements.
• Gather business requirements and translate them into system solutions and configuration changes.
• Configure, maintain, and support Epic Lumens functionality in accordance with organizational standards.
• Collaborate with clinical, operational, and technical teams to support business objectives.
• Participate in system design sessions, change management activities, and production support processes.
• Develop and maintain application documentation, testing scripts, and support procedures.
• Provide end-user support and guidance regarding Epic Lumens functionality and best practices.
• Work closely with cross-functional Epic teams to ensure seamless application performance and integration.

Required Qualifications

• Current Epic Lumens Certification (required).
• 3+ years of Epic Lumens analyst experience in a healthcare environment.
• Experience supporting production systems through incident management, break/fix, and enhancement requests.
• Hands-on experience with Epic upgrades, testing, and implementation activities.
• Strong understanding of healthcare workflows and operational processes.
• Experience managing support tickets in a structured support environment.
• Demonstrated troubleshooting and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

• Additional Epic certifications are a plus.
• Experience with integrated Epic applications and workflows.
• Knowledge of change management and release management processes.
• Experience supporting large healthcare systems or multi-site organizations.

Employment Eligibility

Due to client tax and employment requirements, candidates residing in the following states are not eligible for consideration:

• California
• Ohio
• Pennsylvania
• Wisconsin
• Indiana
• Washington

Candidates must be authorized to work in the United States without sponsorship now or in the future.

Key Skills

• Epic Lumens
• Epic Certification
• Application Support
• Incident Management
• Break/Fix Support
• Production Support
• System Optimization
• Upgrades & Enhancements
• Testing & Validation
• Workflow Analysis
• Healthcare IT
• Root Cause Analysis
• Stakeholder Management

Job Type & Location

This is a Contract position based out of Oklahoma City, OK.

Pay and Benefits

The pay range for this position is $85.00 - $95.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.