Job Description

The Epic Grand Central Analyst is responsible for support, maintenance and enhancements in patient movement and bed planning operations. This role serves as a subject matter expert for patient access-related workflows, provides operational and technical support, and collaborates on initiatives that impact patient flow. The ideal candidate will bring strong analytical skills, attention to detail, and a passion for improving healthcare workflows through technology.

What You Will Do

• Provide ongoing support, maintenance, and system configuration for Epic Grand Central, including facility structure, department rooms and beds, and patient admission, transfer, and discharge workflows.
• Create and maintain documentation for workflows, procedures, and best practices.
• Support BCA Web Data Entry processes during Epic system maintenance and upgrade downtimes.
• Manage and implement system upgrades, optimizations, and enhancements related to patient movement and bed planning.
• Maintain Epic security for registrar and transport users and associated departments.
• Research, evaluate, and recommend workflow and process improvements to enhance system efficiency and user experience.
• Perform troubleshooting, problem resolution, and root-cause analysis for system issues.
• Develop and maintain EMR testing scripts related to patient movement workflows and processes.

Benefits

We pride ourselves on retaining top talent by offering work environments that support professional development and personal success. In addition to competitive pay and comprehensive healthcare and retirement plans, Deaconess offers:

• Onsite childcare centers (Infant through Pre-K)
• Tuition reimbursement and professional development support
• Career advancement opportunities within DTS and the health system
• Access to wellness and fitness resources
• Stable, mission-driven healthcare environment

What You Will Need

• Bachelor’s Degree in Information Systems, Healthcare, Business, or equivalent experience — Required
• 3+ years of experience in healthcare IT, application support, or revenue cycle-related systems — Required
• Experience supporting Epic Grand Central workflows, authorizations, patient access, or revenue cycle operations.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions.
• Experience working with Epic and healthcare reporting tools.
• Knowledge of healthcare patient registration and encounters.
• Excellent communication skills and the ability to collaborate across multidisciplinary teams.

Keywords

Epic Revenue Cycle, Epic ADT, Admission Discharge Transfer, Patient Access, Registration Accuracy, Healthcare Billing, Revenue Cycle, Data Integrity, Compliance, Epic Systems, Reporting, Auditing, Workflow Optimization, HIM, Patient Encounter Management