Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

We are currently seeking an Epic EHR ManagerofDelivery & Technical Excellence to join our Healthcare Technology Consulting Services team. The Manager willoperateacross multiple Epic engagements and willbe responsible fordriving high-quality delivery across implementation, optimization, and stabilization services.

The Manager willleveragedeep technicalexpertisein the Healthcare IT industry, with a focus on Epic EHR implementations and optimization, combined with strong project management, delivery leadership, and team development skills. The successful candidate will havedemonstratedexperience managing Epic projects or major workstreams, stabilizing complex engagements, and supporting proposal andscopedevelopment.

This role requires a delivery-focused leader who can balance hands-on Epic consulting work with project management responsibilities, internal team leadership, and practice development.This role will includeactive management ofprojects, workstreams, anddeliverygovernance.

As a Healthcare ConsultingManager,you will need to:

• Perform hands-on Epic delivery work across implementations, optimizations, and stabilization engagements.

• Serve as an Epic project manager or workstream lead on client engagements as needed.

• Develop and manage project plans, timelines, dependencies, risks, and resource allocations.

• Lead or support workflow design, build validation, testing, go-live readiness, and post-go-live support activities.

• Manage or oversee multiple client engagements or workstreams concurrently.

• Act as a trusted advisor to client operational, IT, and project leadership stakeholders.

• Identifyrisks, issues, and dependencies and lead resolution efforts.

• Stabilize engagements when scope, timelines, or delivery quality begin to drift.

• Drive consistent delivery standards across Epic engagements.

• Ensure solutions align with Epic best practices and long-term sustainability.

• Serve as an escalation point for complex Epic delivery or project issues.

• Establish and manage project governance, status reporting, and cadence in the absence of a centralized PMO.

• Support and mentor supervisors, senior associates, and consultants.

• Contribute to the development and refinement of Epic implementation, optimization, and support methodologies.

• Create andmaintaindeliverytemplates, playbooks, tools, and standards.

• Identifyprocess improvement opportunities and implement delivery best practices.

• Partner with practice leadership and marketing teams to package delivery services into clear, marketable offerings.

• Support the Growth Director by defining scopes, timelines, and staffing models for standardized solution packages.

• Participate in interviewing, evaluating, and onboarding Epic consultants.

• Provide coaching, mentoring, and delivery guidance to team members.

• Support proposal development, RFP responses, and client presentations as needed.

• Provide delivery-grounded input into scope, effort estimates, timelines, and staffing models.

• Assistin building or reviewing Statements of Work to ensurescopeclarity and delivery realism.

• Identifyscopechanges and support change order development.

• Partner with leadership tomonitorproject financials,utilization, and margin health.

• Model the firm’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions.

Professional Qualifications:

• Bachelor’s degree in a related field or equivalent professional experience.

• 8+ years of hands-on Epic implementation, optimization, or support experience.

• Demonstrated experience managing Epic projects, implementations, or major workstreams.

• Epic certification in at least one Epic application (multiple certifications preferred).

• Prior consulting or multi-client delivery experience.

• Strong understanding of Epic workflows,implementationlifecycle, and operational impacts.

• Experience managing project plans, timelines, risks, and client expectations.

• Proven ability to manage or support multiple concurrent engagements.

• Strong written and verbal communication skills

• Strong interpersonal skills and ability to work directly with client stakeholders.

• Ability to balance billable delivery responsibilities with leadership and practice-building activities.

• Willingness and ability to travel (50% - 75%) as needed for client engagements.

Preferred Qualifications:

• 8+ years of Epic consulting experience.

• Multiple Epic certifications across clinical or revenue cycle modules.

• Former Epic employment.

• Experience serving as an Epic project manager or implementation lead.

• Experience supporting go-lives and post-go-live stabilization.

• Experience mentoring consulting staff or leading small delivery teams.

• Experience contributing to RFPs, proposals, or marketing materials.

• Experience working in a high-growth or evolving consulting practice

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $107,000 - $214,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.