Job Description

Location: Melville, New York

Category: IT

Schedule: ['Full Time']

Shift: Day shift

Hours: 8am-4pm

Req ID: 74325

Job Details

Epic Credentialed Trainer – Ambulatory Applications

Catholic Health, Long Island, NY

Position Summary

The Epic Credentialed Trainer (CT) supports Catholic Health’s mission to deliver exceptional patient-centered care by ensuring end users across ambulatory practices are proficient in Epic EHR applications. This role focuses on training physicians, advanced practice providers, nurses, medical assistants, front desk staff, and other clinical and administrative users in Epic Ambulatory modules and workflows.

The CT not only delivers high-quality training and support but also reviews training metrics and reports to identify areas of improvement, recommends development strategies, and tracks progress over time. By bridging technology and operations, the CT helps Catholic Health maximize Epic adoption, reduce inefficiencies, and continuously improve provider and staff satisfaction.

Responsibilities & Skills

• Facilitate engaging classroom, virtual, and one-on-one training sessions for Epic Ambulatory, Beacon, Haiku, Patient Access and other related workflows.
• Support physicians and staff with Epic personalization tools (SmartTools, preference lists, order panels, In Basket).
• Provide at-the-elbow training and support during upgrades and optimizations.
• Collaborate with Principal Trainers and Analysts to maintain lesson plans and tip sheets.
• Ensure training materials align with Catholic Health’s standardized ambulatory workflows and compliance requirements.
• Test and validate training environments for accuracy before instruction.
• Review training completion reports, end-user performance metrics, and feedback surveys to identify knowledge gaps or workflow challenges.
• Track training effectiveness and adoption progress, and recommend improvements.
• Partner with operational leaders to design targeted refresher training or workflow optimizations.
• Communicate effectively with staff at all levels, adapting delivery to clinical, technical, and administrative audiences.
• Strong presentation and facilitation abilities using adult learning principles.
• Clear, approachable communication style that simplifies complex concepts.
• Data-driven mindset with the ability to analyze reports, track improvements, and document outcomes.

Requirements & Qualifications

• Associate’s degree required; Bachelor’s degree preferred (Education, Informatics, Healthcare, or related field).
• 2–3 years Epic experience in an ambulatory setting (Epic trainer, system analyst or informatics analyst).
• Prior classroom instruction or adult education/training experience desired..
• Familiarity with ambulatory workflows including scheduling, registration, clinical documentation, ordering, and billing.
• Must complete the Epic Credentialing process, including proficiency testing and teach-backs.
• Ongoing participation in credential maintenance and version updates required.
• Strong organizational and time-management skills.
• Commitment to Catholic Health’s values of compassion, integrity, collaboration, and excellence.

Work Environment

• Training delivered mostly onsite (training centers, clinics, and corporate offices)
• Requires flexibility during system go-lives, upgrades, and optimization events, including evenings or weekends only when needed