• Effectively lead and manage an Epic Clinical/Ancillary Applications team, fostering a positive and respectful work environment with clear expectations and accountability.
• Establish regular goals and touchpoints; provide ongoing coaching, feedback, recognition, and performance management to support staff development and optimize performance.
• Perform management and administrative responsibilities including timekeeping, staffing plans, and on-call scheduling.
• Lead cross-functional projects in alignment with hospital policies, regulatory requirements, and standards of practice.
• Prioritize work and manage team resources effectively; maintain accurate project tracking and provide timely status updates.
• Facilitate regular meetings with team members and stakeholders to review deliverables, risks, issues, and upcoming milestones.
• Partner with stakeholders to identify, develop, and evaluate training and education needs across roles (staff, providers, super users, and students).
• Monitor system performance and proactively escalate risks or issues as appropriate.
• Gather and analyze workflows, technical requirements, and functional specifications for Epic applications and modules.
• Lead the design, build, validation, and maintenance of Epic configurations.
• Troubleshoot and resolve complex technical issues across integrated systems.
• Test, monitor, and support interfaces in collaboration with IT teams and third-party vendors.
• Apply knowledge of HL7, Epic Bridges, and Cloverleaf to assess integration issues and impacts.
• Maintain system tables, files, and configurations in accordance with established standards.
• Implement approved system changes following change control processes.
• Provide expertise during workflow design sessions, validation, integrated testing, and ongoing optimization efforts.
• Perform application and integrated testing; document results and ensure timely resolution of issues.
• Maintain current knowledge of clinical/ancillary operations, regulatory requirements, and industry best practices.
• Partner with interdisciplinary teams to ensure systems support compliance and operational effectiveness.
• Oversee Nova Notes and support Epic upgrade activities (IRDs, SUs, RAs), including build, testing, and deployment.
• Review and prioritize system requests; assign work based on team capacity and organizational priorities.
• Support Epic security design and maintenance as appropriate.
• Proactively manage issue escalation, communication, and resolution.
• Develop and maintain system documentation and knowledge base materials.
• Collaborate with Principal Trainers to support role-based training and education programs.
• Provide support to training efforts during peak demand periods.
• Ensure clear and timely communication with peers and IT leadership regarding project status, risks, and resource needs.
• Stay current with healthcare technology trends and Epic advancements.
• Collaborate across clinical, financial, and ancillary departments to maximize the value of information systems.
• Serve as a mentor and point of contact for super users across the organization.
• Participate in Tier 2 on-call support rotation as needed.
• Maintain required licensure and certifications.
• Demonstrate strong written and verbal communication skills, with the ability to translate technical concepts for diverse audiences.
• Exhibit strong ownership, critical thinking, and problem-solving skills.
• Thrive in a fast-paced, deadline-driven environment with competing priorities.
• Demonstrate attention to detail, organization, and accountability in all aspects of work.
• Deliver exceptional customer service aligned with Shepherd Center’s mission and pillars of excellence.
• Perform other related duties as assigned.

REQUIRED MINIMUM EDUCATION

Bachelor’s degree in Nursing, Allied Health, Information Technology, Computer Science, or a related field required.
Evidence of progressive leadership experience required.