Job Description

Our East Coast client is seeking an EPIC Cadence Certified Analyst with the Decision Tree Badge who will be responsible for design sessions. They are seeking one who is also a strong communicator. This is a contracted role with the targeted start of two weeks after offer until the end of the year.

WORK LOCATION: Ideally the client would like hybrid to Brecksville, Ohio, however, fully remote to be granted for the applicant that fits their needs.

WORK SCHEDULE: Standard work week

RESPONSIBILITIES:

• Analyze patient scheduling workflows to identify required logic pathways
• Design and maintain scheduling-focused decision trees within Epic Cadence
• Collaborate with internal stakeholders and client SMEs to gather requirements and validate workflows
• Translate operational guidelines—including Epic Cadence workflows—into clear, structured logic
• Utilize approved tools to create, update, and optimize decision tree logic
• Conduct branch-level testing to identify errors, inefficiencies, or missing steps
• Maintain documentation, changelogs, and version control for all logic updates
• Partner with Training and QA to ensure decision trees support accurate agent performance
• Provide support during Go-Live, Grad Bay, and stabilization, troubleshooting logic issues as needed
• Ensure workflows comply with HIPAA, client standards, and internal quality requirements
• Identify opportunities to streamline scheduling processes and improve agent efficiency
• Maintain communication with Operations, PMO, IT, and client partners regarding updates, risks, and required changes
• Support post-Go-Live workflow adjustments to maintain accuracy as client needs evolve

WHAT IS REQUIRED:

• Minimum of 3 to 5 years of experience designing scheduling decision trees or workflow logic
• MUST be Epic Cadence certified and hold the Epic Decision Tree Badge
• Comfortable leading design session meetings and presenting to groups including physicians, directors, and client leadership
• Ability to travel periodically for client meetings, onsite workflow validation, or training sessions
• Experience with workflow design, process mapping, or logic modeling
• Strong analytical and critical-thinking skills with high attention to detail
• Excellent communication, documentation, and organizational abilities
• Ability to collaborate effectively across departments and client teams
• Capable of managing multiple projects and deadlines simultaneously

Preferred: Familiarity with healthcare scheduling operations.

EMPLOYEE BENEFITS:

• 401(k)
• Health insurance
• Paid time off
• Wellness program

Apply today!