Job Description

POSITION SUMMARY

The Application Analyst - Ambulatory serves as the primary support contact for end-users of Epic software within the ambulatory care setting specializing in EpicCare Ambulatory EHR, Bones Orthopedics, Urgent Care, EpicCare Link, Dermatology, Healthy Planet, Epic Video Client, Haiku for smartphone, Canto for tablet, & Limerick for Apple watch. This role involves identifying and troubleshooting issues that arise within the application area, as well as those affecting other application teams, working collaboratively to resolve them. The analyst will guide workflow design, build and test the system, and address technical issues related to Epic software. They will also handle the implementation of system changes based on user requests, acting as a liaison between end users' workflow needs and the Epic implementation team. Regular communication with Epic representatives is key, including participation in weekly project meetings. The analyst works closely with the organization's business community and end-users to ensure the system aligns with business needs, project deliverables, and timelines. By attending site visits and integrated sessions, the analyst develops a deep understanding of operational requirements and sets the direction for workflow development. This role includes troubleshooting, providing training to end-users, and maintaining regular status updates with leadership on project progress, deliverables, and concerns. Off-hours work and participation in on-call rotation are required.

MINIMUM REQUIREMENTS

Education:

1. Bachelor’s degree in Information Technology or equivalent combination of education and experience.
2. Epic Certifications in one or more Epic applications (required within 90 days of hire)

Experience:

1. Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences within your organization
2. Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical
3. EHR Configuration and Build Experience
4. 4-8 years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
5. Possesses expertise in Epic applications, leads large-scale implementation projects, mentors junior analysts, provides advanced troubleshooting and configuration changes, and actively participates in system optimization and ongoing maintenance.

Knowledge, Skills, Abilities:

1. Knowledge of system development methodology and principles of project management.
2. Ability to analyze and solve problems.
3. Technical knowledge and understanding of clinical systems.
4. Ability to communicate effectively with staff.
5. Ability to set priorities and manage time effectively.

License/Certification/Registration:

1. MyChart certification is required within 1 year of hire/transfer to back up MyChart Analyst during outages

SUPERVISION RECEIVED

Receives minimal supervision from the Manager, IT Clinical Applications

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Acting as the primary support contact for the application's end‐users
2. Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
3. Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
4. Identifying and implementing requested changes to the system
5. Serving as a liaison between end users' workflow needs and Epic implementation staff
6. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
7. Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
8. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
9. Participating in training and working with end users
10. Troubleshooting problems and questions
11. Reviewing the status of projects and issues on an ongoing basis with leadership
12. Support other modules, as assigned

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.

Why Mount Nittany Health?

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.