This is a remote position.

Responsibilities

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  Lead Epic Ambulatory support, optimization, and strategic initiatives across specialty clinic operations
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  Serve as the primary SME for specialty ambulatory workflows, including:
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    Epic Bones
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    Epic Kaleidoscope
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    Specialty provider workflow optimization
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  Manage and mentor Epic analysts while helping drive operational priorities and project execution
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  Partner directly with physicians, clinic leadership, operational stakeholders, and IT leadership to improve specialty clinic workflows and end-user satisfaction
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  Lead workflow design sessions, build validation, testing, issue resolution, and optimization initiatives
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  Support Epic upgrades, enhancement requests, governance initiatives, and long-term roadmap planning
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  Collaborate with cross-functional Epic teams including MyChart, Cadence, Prelude, Beaker, and integration teams as needed
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  Drive standardization efforts while balancing the unique needs of specialty providers and subspecialty clinics
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  Assist in prioritization, analyst workload management, escalation handling, and strategic planning activities

Required Qualifications

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  Epic Ambulatory Certification
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  5-8+ years of Epic Ambulatory experience with a strong analyst/build background
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  1-3 years of Team Lead, Lead Analyst, or Supervisor experience supporting analysts and operational initiatives
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  Deep understanding of specialty clinic workflows and provider-facing support models
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  Experience supporting highly customized ambulatory workflows in complex healthcare environments
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  Strong communication skills with the ability to partner directly with physicians, clinical leadership, and executive stakeholders
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  Experience leading optimization, workflow redesign, and operational improvement initiatives

Preferred Qualifications

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  Multiple Epic certifications strongly preferred
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  Prior experience in large academic medical centers or complex multi-specialty health systems
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  Knowledge of specialty ambulatory revenue cycle and clinical operations

Benefits