This is a remote position.

Superlanet is seeking an experienced Epic MyChart / Hello World Analyst to support our healthcare client in Texas. This is a primarily remote, direct hire opportunity with occasional onsite travel.

This individual will serve as a subject matter expert and primary technical resource supporting Epic Ambulatory, MyChart, and Hello World applications. The role focuses heavily on patient engagement, digital access, and virtual care workflows, partnering closely with clinical, operational, and IT stakeholders to enhance the patient experience within Epic.

This is a high-impact, highly visible role that will play a pivotal part in supporting strategic initiatives, particularly around patient access transformation, digital front door expansion, and enterprise-wide patient engagement improvements.

Key Responsibilities

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  Serve as the primary SME for Epic MyChart, Hello World, and Ambulatory workflows
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  Support and optimize patient engagement initiatives, including onboarding and digital access
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  Play a key role in advancing CIO-sponsored initiatives focused on patient access, digital transformation, and engagement strategy
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  Lead system enhancements, break/fix resolution, and ongoing optimization efforts
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  Collaborate with clinical, operational, and IT teams to gather requirements and improve workflows
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  Support MyChart initiatives such as patient onboarding, care coordination, and virtual care tools
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  Drive adoption and usability of digital patient engagement solutions

Required Qualifications

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  Active Epic Certification or Accreditation in Ambulatory and MyChart
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  Experience with Hello World
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  3–4+ years of healthcare IT experience, including 2+ years supporting Epic systems
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  Hands-on experience supporting Epic Ambulatory and MyChart workflows
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  Strong understanding of clinical workflows and healthcare information systems
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  Experience supporting implementations, upgrades, and production support in large healthcare environments
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  Proven ability to collaborate with cross-functional stakeholders

Preferred Qualifications

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  Experience with MyChart Care Companion (digital care plans, remote monitoring, patient-guided workflows)
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  Experience with MyChart Welcome (patient onboarding, activation, digital front door)
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  Multiple Epic certifications
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  5–7+ years of Epic Ambulatory/MyChart experience
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  ITIL Foundation certification
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  Bachelor’s degree (or higher) in IT, Healthcare Informatics, or related field
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  Experience leading EHR optimization or patient engagement initiatives

Benefits