Job Description

Primary Location:

Med Plaza One - UMC

Address:

100 E Liberty St
Louisville, KY 40202

Shift:

First Shift (United States of America)About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

and Purpose
Under general direction, responsible for application and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use Has technical knowledge of all phases of applications system analysis and project management. Acts as project coordinator for medium sized projects with medium budgets and may or may not have system-wide implications.

Essential Functions:
• Acting as the primary support contact for the application's end‐users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions

Other Functions:
• Maintains compliance with all company policies, procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
• Minimum of a bachelor’s degree and four years' related experience, or two years' direct experience in lieu of a degree. Appropriate certification or licensure (if applicable) required.
Experience:
• Minimum two (2) years working with clinical applications within a physician practice environment is preferred.
• Demonstrated progressive experience with on-line information systems; healthcare environment preferred.
Certification:
• Certification in the Epic Ambulatory application and three years work as an Epic Ambulatory analyst is preferred.
• If the selected candidate does not hold the required certification at the time of hire, it must be obtained within ninety (90) days of employment and maintained in an active status throughout the duration of employment.

Job Competency:
Knowledge, Skills, and Abilities critical to this role:
• Strong analytic and organizational skills, particularly in planning, communications, process redesign, and problem solving.
• Ability to work effectively with a diverse group of users who have a varying level of computer expertise.

Language Ability:
• Must be able to communicate effectively in both verbal and written formats.
• Must have ability to interpret an extensive variety of instructions and deliver results.

Reasoning Ability:
• Must have ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have ability to critically think through complex situations and make determinations based on presented data.
Computer Skills:
• Typing at least 60 words per minute
• Proficient in Microsoft Office products including Excel, Word, PowerPoint
• Capacity to learn other relevant systems and hospital medical records
• Knowledge of database management

Additional Responsibilities:
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
•
UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health